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Regulation regarding the release of shared lines

Hi,

I recently had a horrible time with UKOnline and I closed my account with them even before my first billing date.

However, they are taking their sweet time releasing my line and I can not sign up to BT broadband (or any other, for that matter) until they release it.

Does anyone know what the regulations are concerning the release of shared lines? In particular, are there time limits or complaints procedures if they take too long?

Thanks for you time.
 
You could try contacting trading standards and OFCOM not sure what they can do but the more problems they are aware of then they might start to get some sorted.

Another way is to have your phone number changed or change some details on your bill like changing it to your partner this will drop the connection allowing to choose another ISP. You will have to pay activation again though.
 
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