Mark2
0
Posting on behalf of one of my clients...
Their ADSL broadband breaks regularly.
After a period of monitoring it appears that this is when they use a particular piece of equipment in their building. When that is switched on the ADSL drops.
However not using it, is not an option.
In terms of resolving this which of these is right:
1. The equipment itself is in breach of some sort of standard and needs to be rectified by the supplier so as not to transmit the interference - so the supplier needs to fix this and once that's done the broadband issue will resolve itself;
2. The broadband service is faulty because it shouldn't be able to be taken down by an unrelated piece of equipment and Openreach are obliged to fix this;
3. Nobody is obliged to fix this and what they need is a router like the one I have which is dual ADSL/HSPA with built-in failover or some other similar solution (they cannot get cable where they are)
Thanks,
Mark
Their ADSL broadband breaks regularly.
After a period of monitoring it appears that this is when they use a particular piece of equipment in their building. When that is switched on the ADSL drops.
However not using it, is not an option.
In terms of resolving this which of these is right:
1. The equipment itself is in breach of some sort of standard and needs to be rectified by the supplier so as not to transmit the interference - so the supplier needs to fix this and once that's done the broadband issue will resolve itself;
2. The broadband service is faulty because it shouldn't be able to be taken down by an unrelated piece of equipment and Openreach are obliged to fix this;
3. Nobody is obliged to fix this and what they need is a router like the one I have which is dual ADSL/HSPA with built-in failover or some other similar solution (they cannot get cable where they are)
Thanks,
Mark























