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Removal of old Master Socket following FTTP installation

Gnasher

Member
Hi

I had FTTP installed recently and was expecting the old master socket to be replaced by the ONT. However, the old socket remains in situ with a cable going from the socket to the ONT.

The engineer had left the telephone plugged into the old master socket and the telephone was not working. So I unplugged it and put it in the back of the router and it works fine.

Can anybody explain what purpose the old master socket is serving please.

Thanks.

Gnasher
 
Well at present they will still be selling copper and FTTP products into the area, so there is not a pressing need to remove the copper side of things as a different property owner may choose a different product from you. But the industry is in a state of flux right now, so this will change in the future.

By the sounds of it you only had a basic engineer install, so they wouldn't have been tasked with testing the setup in more detail (hence why the phone remained plugged into your copper line).
 
I am assuming that as you plugged a standard corded phone into the router you are with BT and have the Smart Hub 2.

Sounds like the installation engineer was not certain whether you would be using FVA (Fibre Voice Access) or BT DV (they may not know what ISP or their policy). If they connected the NTE to the ONT they must of disconnected the outside line and simply connected the socket to the ONT for FVA.

As the phone service is working on the Smart Hub 2 then you are on BT DV. If thats the case I had assumed BT would have sent you a free DECT handset. You don't need it but you might like to check with them if you are entitled to one.

If you have internal wiring and corded phones these can be wired to the Smart Hub 2. The ATA (standard phone socket) built into the hub will work in parallel to its DECT base.

UPDATE: Openreach SIN 506 still infers that FTTP installs will include FVA whether used or not. This provides a standard OR install but I think BT needs to be clearer on their communication if DV is enabled. If Internal wiring is diverted to the Smart Hub 2 it may need to be reinstated back to the ONT if you change ISPs. BT appears to be covering all bases e.g Retain DEL, FVA and DV until DV (or VoIP on other ISPs) becomes the default.
 
Last edited:
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Thanks for your replies. That is a little clearer as to why they left the old master socket, though it isn't working.

For info, I am with SKY and have their router. I'm in conversation with them now regarding download speed. Did a reset last night while on the phone to them as I was only getting 32mbs and it shot up to 148mbs. But now only getting 89mbs max.

Thanks again for your advices.
 
OK. Sorry I just assumed BT. Sky also appear to be moving to VoBB as their FTTP is installed and also provide a Router with an ATA for a standard corded telephone on it.

I am assuming you have 145 – 150 Mb/s estimated download, 28 Mb/s estimated upload with 100 Mb/s minimum guaranteed download

There are many threads here and elsewhere where both BT and Sky customers are reporting slowing speeds on FTTP. Full Fibre is supposed to be faster and more importantly consistent and reliable but that doesn't appear to be the case. The routers often just report the WAN port speed to the ONT 1000Mbps rather than the FTTP product you are on or the actual speeds.

If it was BT I would suggest testing direct to the ONT with a
PPPoE login to eliminate router etc but Sky may be using their own MER/Option 61 for login. Someone reading the post may have achieved such a direct connection.

To achieve the Sky product they would have to be using the OR product GEA-FTTP 160/30. This allows for some headroom and I think you should reasonably be getting around 135-140Mbps.

All you can do is persevere with Sky and ensure all testing you do is wired using PC (with a giga port) and Cat6 cable to the Router. Sky have had numerous issues with their SR203/204 routers so turn off WIFI etc if you can to lighten any router load. What does the Sky speed tester say ( https://www.sky.com/mybroadband ) if it aligns with your experience my view is they need to explain.

Interested with the outcome as there appears to be a number of issues appearing as FTTP expands.
 
OK. Sorry I just assumed BT. Sky also appear to be moving to VoBB as their FTTP is installed and also provide a Router with an ATA for a standard corded telephone on it.

I am assuming you have 145 – 150 Mb/s estimated download, 28 Mb/s estimated upload with 100 Mb/s minimum guaranteed download

There are many threads here and elsewhere where both BT and Sky customers are reporting slowing speeds on FTTP. Full Fibre is supposed to be faster and more importantly consistent and reliable but that doesn't appear to be the case. The routers often just report the WAN port speed to the ONT 1000Mbps rather than the FTTP product you are on or the actual speeds.

If it was BT I would suggest testing direct to the ONT with a
PPPoE login to eliminate router etc but Sky may be using their own MER/Option 61 for login. Someone reading the post may have achieved such a direct connection.

To achieve the Sky product they would have to be using the OR product GEA-FTTP 160/30. This allows for some headroom and I think you should reasonably be getting around 135-140Mbps.

All you can do is persevere with Sky and ensure all testing you do is wired using PC (with a giga port) and Cat6 cable to the Router. Sky have had numerous issues with their SR203/204 routers so turn off WIFI etc if you can to lighten any router load. What does the Sky speed tester say ( https://www.sky.com/mybroadband ) if it aligns with your experience my view is they need to explain.

Interested with the outcome as there appears to be a number of issues appearing as FTTP expands.
Thanks for the info Meatball. When I get any more information I'll post.

A number of people on our street have had it installed recently and I'll I've no idea of their ISP, I'll speak with them to see what their experience is to give me more info to work with.

Gnasher
 
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