Hello all,
Let me just preface this with: FOR GOD'S SAKE DON'T SIGN UP FOR SKY BROADBAND
Are any of you 'in the know' when it comes to getting rid of an ADSL marker?
My migration to Sky at the beginning of September failed...I know not why and no longer care...about 15 hours on the phone to Sky didn't shed any light on the matter. I cancelled on the 20th September, and despite numerous chases, including one to the CEO, I still have a Sky marker on my line so I can't go elsewhere. I have tried:
Ranting at a Sky manager over the phone
Ranting at James Murdoch over email
Contacting OFCOM
Contacting BT Wholesale
Currently, Sky are advising customers that it will take 30 days for them to issue MAC codes for cancellations (I was told 5 days). This is absolutely disgraceful and smacks of anti-competitive behaviour.
Is there any other way I can get the marker removed from my line? I was considering cancelling the BT line altogether, but it was suggested that this wouldn't clear the marker. It would remain when the line was re-enabled.
Help!
Let me just preface this with: FOR GOD'S SAKE DON'T SIGN UP FOR SKY BROADBAND
Are any of you 'in the know' when it comes to getting rid of an ADSL marker?
My migration to Sky at the beginning of September failed...I know not why and no longer care...about 15 hours on the phone to Sky didn't shed any light on the matter. I cancelled on the 20th September, and despite numerous chases, including one to the CEO, I still have a Sky marker on my line so I can't go elsewhere. I have tried:
Ranting at a Sky manager over the phone
Ranting at James Murdoch over email
Contacting OFCOM
Contacting BT Wholesale
Currently, Sky are advising customers that it will take 30 days for them to issue MAC codes for cancellations (I was told 5 days). This is absolutely disgraceful and smacks of anti-competitive behaviour.
Is there any other way I can get the marker removed from my line? I was considering cancelling the BT line altogether, but it was suggested that this wouldn't clear the marker. It would remain when the line was re-enabled.
Help!























