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Removing a Marker (Sky)

Hello all,

Let me just preface this with: FOR GOD'S SAKE DON'T SIGN UP FOR SKY BROADBAND

Are any of you 'in the know' when it comes to getting rid of an ADSL marker?

My migration to Sky at the beginning of September failed...I know not why and no longer care...about 15 hours on the phone to Sky didn't shed any light on the matter. I cancelled on the 20th September, and despite numerous chases, including one to the CEO, I still have a Sky marker on my line so I can't go elsewhere. I have tried:

Ranting at a Sky manager over the phone
Ranting at James Murdoch over email
Contacting OFCOM
Contacting BT Wholesale

Currently, Sky are advising customers that it will take 30 days for them to issue MAC codes for cancellations (I was told 5 days). This is absolutely disgraceful and smacks of anti-competitive behaviour.

Is there any other way I can get the marker removed from my line? I was considering cancelling the BT line altogether, but it was suggested that this wouldn't clear the marker. It would remain when the line was re-enabled.

Help!
 
I know how you feel - believe me

I can completely relate to you in this situation.

I myself had a major problem with sky broadband.

On the 18th September I finally managed to place my order however they put it onto the wrong line in my home. So I thought okay I had to tell her she did it wrong (even though they never actually asked me which number it was and confirmed with me) so since the 19th September I have been awaiting cancellation.

I was told 5 days but this has been and gone I am now waiting on the 19th day so I only have 11 left. The problem I have is my Mac code from aol which expires on the 18th October (for the line I actually want the order on).

This will leave an overdue amount of 1 day if it works out okay.

I am still awaiting sky to give me my broadband on the correct line, however if it goes past the 18th and my Mac expires then its going to be a case of sorry sky too little to late and I will keep the netgear router which they sent me 2 weeks ago (of which I cant use) which is ironic when you consider there are users out there who have been activated that cant actually get online because they don't have the router.

Anyone looking for sky broadband don't.

I myself have spent well over 13 hours on the phone to sky in just one week. Since then I think I must have totalled 20 hours not at all impressed with the level of service nor customer support.

As I work for an internet service provider I would not dream of passing this level of customer service onto our customers.
 
re: Marker

I forgot to mention on my previous post.

I myself have used official channels to contact Bt Wholesale and they wont remove the marker for you only the isp that you have ordered with can.

Sorry.
 
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Hi,

It really is a lot easier than this and you don't have to change names on BT bills or disconnect phones services.

All you have to do is call 0800 169 0934 (Option 1) which is the BT Wholesale Marker removal line that end users can call.

Yep, tried it...tried it about 5 times. Only Sky can remove the marker (apparently), though I suspect BTW would do it under the right circumstances.

Ironically, even Acquiss (who I hope to connect to next) have contacted BT Wholesale on my behalf. No joy.
 
Reading this http://www.ofcom.org.uk/complain/internet/tagmarker/ It would appear that BT Wholesale will only remove a marker if your ISP has already placed a cease order which has somehow stalled or if you can hoodwink BT into thinking you have just moved into the house and the marker was left over from the previous occupant (which would probably involve more trouble, expense and delay than waiting for Sky to sort it!)
 
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Reading this http://www.ofcom.org.uk/complain/internet/tagmarker/ It would appear that BT Wholesale will only remove a marker if your ISP has already placed a cease order which has somehow stalled or if you can hoodwink BT into thinking you have just moved into the house and the marker was left over from the previous occupant (which would probably involve more trouble, expense and delay than waiting for Sky to sort it!)

Thanks Mel. I read elsewhere of people ringing BT and claiming to have just moved in. I've already shot myself in the foot there by ringing up already and explaining my problem. Bugger.

It's been suggested to me that changing the name on my BT account might create an automatic cease - even a little as adding an initial. Worth a try!
 
It's been suggested to me that changing the name on my BT account might create an automatic cease - even a little as adding an initial. Worth a try!

I've read that this used to work, but BT have since fixed their systems to prevent people's services being unintentionally ceased when they make changes to their account details. :(
 
"Originally Posted by Neko_Basketcase
It's been suggested to me that changing the name on my BT account might create an automatic cease - even a little as adding an initial. Worth a try!"

I've read that this used to work, but BT have since fixed their systems to prevent people's services being unintentionally ceased when they make changes to their account details. :(

I have been reliably informed that it
always has and still does cause bt to cease adsl ,
but that it never did and still does not remove a marker from the line.
 
Last edited:
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This is what the BT order tracker says about my line:

Placed 30 Aug 2006
Description CHANGE
Appointment No date yet
Date due 06 Sep 2006
Status Status not known
Last update 30 Aug 2006
Latest update We are unable to determine the status of your order at this time.
Description PROVIDE LLU LINE SHARE PSTN

I'm assuming that as it is an imcomplete order, marker removal is all I need.....:confused:
 
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