LewisW296
Casual Member
Good Evening,
To give some background on the situation...
I live on a new-build estate in South Wales. Originally, we were left on copper connections due to the Developer messing up their communications with Openreach. This was back in 2017/18. A few months ago, Openreach appeared en masse and began doing work in the manholes which, after a quick query with them, revealed they were installing FTTP to all properties on the estate. Skip forward a few months (basically the beginning of November) and our neighbours were informed they could now place orders for WBC FTTP.
My emails to Openreach have been met with both "Not in our plans" and "forwarded to an internal team". I have now not heard from them for nearly 6 weeks. The majority of this estate has now got FTTP installed & working with their ISPs.
My partner was able to speak to one of the engineers (a contractor, unknown company) who installed our neighbours new FTTP yesterday and they looked into the manhole in which my house and 4 others are connected. This revealed there was no CBT equipment in the hole, just copper wire connections. He simply could not understand why.
I spoke with my neigbour who confirmed to me that he had seen Openreach (during their initial work) go into that manhole several times but he could not confirm what they were doing. Ultimately, we just assumed it was the same as the rest of the estate.
So my first question would be this;
Would CBT equipment of been installed on that first pass of work or would another team of been contracted to fit it afterwards? Am I simply being impatient and overanxious?
It seems to me, that Openreach have either forgotten that manhole or elected not to install any equipment into it. In terms of speaking to our ISP, that's a complicated situation involving 4G internet with EE who have already said before "Don't ask for our help with that equipment as it's not what our SIMs are for" and our Sky contract is a rolling one as we were expecting the FTTP. As such, Sky will not offer any support.
How should I go about proceeding to get Openreach to investigate and install the FTTP they've given elsewhere on the estate? As for location of the exchange, it is approximately 200/300m away.
Any advice would be really appreciated.
To give some background on the situation...
I live on a new-build estate in South Wales. Originally, we were left on copper connections due to the Developer messing up their communications with Openreach. This was back in 2017/18. A few months ago, Openreach appeared en masse and began doing work in the manholes which, after a quick query with them, revealed they were installing FTTP to all properties on the estate. Skip forward a few months (basically the beginning of November) and our neighbours were informed they could now place orders for WBC FTTP.
My emails to Openreach have been met with both "Not in our plans" and "forwarded to an internal team". I have now not heard from them for nearly 6 weeks. The majority of this estate has now got FTTP installed & working with their ISPs.
My partner was able to speak to one of the engineers (a contractor, unknown company) who installed our neighbours new FTTP yesterday and they looked into the manhole in which my house and 4 others are connected. This revealed there was no CBT equipment in the hole, just copper wire connections. He simply could not understand why.
I spoke with my neigbour who confirmed to me that he had seen Openreach (during their initial work) go into that manhole several times but he could not confirm what they were doing. Ultimately, we just assumed it was the same as the rest of the estate.
So my first question would be this;
Would CBT equipment of been installed on that first pass of work or would another team of been contracted to fit it afterwards? Am I simply being impatient and overanxious?
It seems to me, that Openreach have either forgotten that manhole or elected not to install any equipment into it. In terms of speaking to our ISP, that's a complicated situation involving 4G internet with EE who have already said before "Don't ask for our help with that equipment as it's not what our SIMs are for" and our Sky contract is a rolling one as we were expecting the FTTP. As such, Sky will not offer any support.
How should I go about proceeding to get Openreach to investigate and install the FTTP they've given elsewhere on the estate? As for location of the exchange, it is approximately 200/300m away.
Any advice would be really appreciated.