GroundControl
Regular Member
Looking for some advice here on what fault I’m reporting to Three…
I’ve got a three sim in a Zyxel outdoor router in an area of very good signal (4g and 5g both have very good signal quality stats - the mast is 400m away line of sight from the outdoor router).
Speeds are consistently good but the level of packet loss is terrible - up to 30% when pinging sites like bbc and google. This means that apps like Teams / zoom / FaceTime regularly drop out / drop the audio momentarily.
I’ve got a separate 3 sim and in two different handsets (iPhone and android) the packet loss is similar.
Standing under the mast the packet loss is still there on both phones albeit slightly less.
I’m certain of which mast the phones and router are connecting to by using a combination of cellmapper and Netmonster apps.
I’ve also tried a couple of other local masts and they all seem to have some degree of packet loss a typically 5%.
There is no fault showing on the mast but when I connect either the devices connected to the router or the phones to a VPN the packet loss goes completely.
So my question is:
1. For those of you on three - what rate of packet loss do you typically see?
2. Given the packet loss goes straight away when connecting via a VPN does this point to some kind of routing problem on three where the three network is providing DNS etc?
3. Is anyone else experiencing this?
4. What problem am I reporting to 3 other than packet loss? Am I wasting my time even trying to report the fault.
Any thoughts welcome
I’ve got a three sim in a Zyxel outdoor router in an area of very good signal (4g and 5g both have very good signal quality stats - the mast is 400m away line of sight from the outdoor router).
Speeds are consistently good but the level of packet loss is terrible - up to 30% when pinging sites like bbc and google. This means that apps like Teams / zoom / FaceTime regularly drop out / drop the audio momentarily.
I’ve got a separate 3 sim and in two different handsets (iPhone and android) the packet loss is similar.
Standing under the mast the packet loss is still there on both phones albeit slightly less.
I’m certain of which mast the phones and router are connecting to by using a combination of cellmapper and Netmonster apps.
I’ve also tried a couple of other local masts and they all seem to have some degree of packet loss a typically 5%.
There is no fault showing on the mast but when I connect either the devices connected to the router or the phones to a VPN the packet loss goes completely.
So my question is:
1. For those of you on three - what rate of packet loss do you typically see?
2. Given the packet loss goes straight away when connecting via a VPN does this point to some kind of routing problem on three where the three network is providing DNS etc?
3. Is anyone else experiencing this?
4. What problem am I reporting to 3 other than packet loss? Am I wasting my time even trying to report the fault.
Any thoughts welcome























