With download speeds at 1/4 what I pay for, random disconnections, rubbish support etc etc that bunch of half wits at Plusnet have effectively destroyed another previously great ISP. Anyone suggest a good 1mb alternative?
pistolpete said:With download speeds at 1/4 what I pay for, random disconnections, rubbish support etc etc that bunch of half wits at Plusnet have effectively destroyed another previously great ISP. Anyone suggest a good 1mb alternative?
bpullen said:Hi there,
Sorry to hear you're having problems. If you genuinely want to try and sort them out then perhaps you could elaborate on your issues and why you feel the level of support you have received so far is lacking to that you would have received prior to the acquisition? We have a group of highly experienced agents and some original Metronet staff manning the phones for you guys at the moment so I'm very surprised to hear this.
On the other hand if you're here for the rant then I'll leave you to it
Kind Regards,
bulldog said:I am not surprise if Plusnet do ask you to check your line, filter, router, modem, anti-virus, firewall, and so on as they know their own fault at the end but will never admit it. They just don't care !
Bob Pullen, why can't Plusnet listen to customers for a change ! It not at their own fault or problem because you won't admit it that your isp had a problems lately.
pistolpete said:Hey Plusnet rep,
I was with you guys before I switched to Metronet, imagine my disappointment when you then took over the best ISP I had found in ages! But... I gave you another chance, you failed, you don't get a third.
You should check out the reviews section and see the multitude of disappointed Metronet customers who all say the same thing about Metronet since you took over.
What's easiest for me? Spend endless time exchanging emails with you to resolve problems that I don't want to deal with, or request a migration code??? Doh!
Bye bye.
What I will say though is 15 or so customers out of a good 20,000 isn't entirely representative
miffie said:Well that`s a real eye opener. There you have a rep saying that 15 of the customers dont really matter as long as the other 20,000 are OK . Fine if you are not one of the 15
Inactive said:You must be reading a different thread to the rest of us Miffie. :shrug:
To me the implication is there
miffie said:To me the implication is there
bpullen said:pistolpete, you say you gave us another chance? How?
QUOTE]
I let you supply my service for a second time after having been disappointed the first, then watched the quality slide from Metronet dooown to Plusnet.
Why should I spend time helping you get it right, you'll pay me? No, I didn't think so. I'll just go to someone who gives me what I pay for with no hassle.
pistolpete said:I'll just go to someone who gives me what I pay for with no hassle.