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Rollout timelines

Grudenkles

Casual Member
Hello everyone,

I've spoken with YouFibre and I'm due to be included in a rollout for my area; apparently the planning stage has completed, but they don't seem to have any more info or timelines at all.

Does anyone know what the timeline from planning to rollout and availability usually is??

Really eager to get on YouFibre and finally put my 10Gb network card to good use 🤣

Thanks,
Andy
 
For example, I waiting since summer 2021, when signed contract.... .
Over half of town got broadband in ~ year, but other need to wait.

Looks, depends how easy is to install it...
 
Netomnia engineers have been around my town for the last 9 months. They appear, dig up a bit of road to install a chamber or lay fibre, then disappear again. Yesterday I got a missed call from sales to say they have some good news from me. I called them back excited but they told me my area was still being planned. Turns out the sales call was for when I entered a family members postcode in the availability tool. She can sign up today and have an engineer out to set up in less than two weeks. I still have to wait :(
 
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Good luck, just because they are in your town does not mean they will build it all...
 
Damn, I'm gutted to hear about the issues that you've all faced with it - I hope you all manage to get connected at one point! I called them the other day just to double check my specific address is included and they advise that it is (I know this isn't a guarantee but positive nonetheless) but still won't provide even an estimated timeline. We've just had Openreach FTTP rolled out here, I'm sure I remember reading something about Netomnia using shared ducting and pole access with Openreach?? May help things along, especially if it's all newly pulled and and duct blockages cleared etc. My city is also included in the Nexfibre rollout so hopefully should be able to use this (with Virgin) if not, or failing all else Openreach FTTP (or Virgin DOCSIS like I currently have).

Thank you everyone for the info,

Andy
 
The problem in my case is that Netomnia, for the most part, do not build any of their own infrastructure outside of what they can deploy via Openreach PIA. There are some exceptions, but for me, as there are no ducts to each house in my street from the underground chambers, therefore Netomnia wont touch my street.

However, having said that, Openreach are apparently enabling my street inside the next 6 months, and from what I understand, Netomnia potentially could come back and do our street. From a business perspective I get it. From a consumer who really wants to get 1Gbps and beyond, I saw their deployment announcement in 2021(!!!) as something I got very excited about and subsequently very disappointed when I eventually found out the truth. Feb 2024 and still no full fibre from anyone. It is annoying when Netomnia have covered 80% of the rest of the town because it was "easy" for them to do so. Pity. I would have snapped their hands off for 8Gbps that they are now offering!
 
Just wanted to post an update here - I contacted Netomnia directly and they were a lot more helpful than YouFibre customer service! They mentioned that my area was in the final phase of the design stage and that physical infrastructure 'spine' build is hoped to commence within the next couple of months (all being well). They also double checked and advise that my EXACT address is definitely due to be included in the rollout (not just my postcode/street). Further to this, they told me that once the 'spine' is in place, they will be able to calculate and advise the projected 'go live' date for my area. They did also mention that they're happy for me to contact them any time for an update.

Really impressed by the info they provided, to be honest! Fantastic service (considering I'm not even a paying customer yet!)

PS: Exciting to see the announcement of them using 50G-PON to facilitate up to 50Gbps! Would be a bonus if they used this in my area too (although I'll happily settle for XGS-PON lol)
 
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Just wanted to post an update here - I contacted Netomnia directly and they were a lot more helpful than YouFibre customer service! They mentioned that my area was in the final phase of the design stage and that physical infrastructure 'spine' build is hoped to commence within the next couple of months (all being well). They also double checked and advise that my EXACT address is definitely due to be included in the rollout (not just my postcode/street). Further to this, they told me that once the 'spine' is in place, they will be able to calculate and advise the projected 'go live' date for my area. They did also mention that they're happy for me to contact them any time for an update.

Really impressed by the info they provided, to be honest! Fantastic service (considering I'm not even a paying customer yet!)

PS: Exciting to see the announcement of them using 50G-PON to facilitate up to 50Gbps! Would be a bonus if they used this in my area too (although I'll happily settle for XGS-PON lol)
It's such a simple thing to do, provide that bit of information and you end up being happy. Shame Youfibre themselves could not deliver that!

I've been with Youfibre a few months now, service has been great. Working as it should. Took them a bit longer than I would have liked to assign me a static IP, but that is my only niggle so far.

It's also nice getting decent speeds without feeling ripped off.
 
Just wanted to post an update here - I contacted Netomnia directly and they were a lot more helpful than YouFibre customer service! They mentioned that my area was in the final phase of the design stage and that physical infrastructure 'spine' build is hoped to commence within the next couple of months (all being well). They also double checked and advise that my EXACT address is definitely due to be included in the rollout (not just my postcode/street). Further to this, they told me that once the 'spine' is in place, they will be able to calculate and advise the projected 'go live' date for my area. They did also mention that they're happy for me to contact them any time for an update.

Really impressed by the info they provided, to be honest! Fantastic service (considering I'm not even a paying customer yet!)

PS: Exciting to see the announcement of them using 50G-PON to facilitate up to 50Gbps! Would be a bonus if they used this in my area too (although I'll happily settle for XGS-PON lol)
I'd take anything they say with a pinch of salt. This is exactly what they've been telling me for almost three years now, each time using the same copy paste response that my area is in the "design" stage:

Currently, our build within this area is still within the design stages. We will work to complete and finalize our design. When this has been done, our dedicated team will build the spine of the network within your area, we aim to do this in the next few months.

When the spine has been built we can begin to offer a suggested go live date for your community as we are able to calculate the remaining timescale for the infrastructure build.

Yet there is a Netomnia manhole 5 metres from my front door and has been for 2 years now- I was even asked by the contractors to move my car. Asking Netomnia about this they seem to have absolutely no clue what I'm on about- even the CEO himself Jeremy told me in December that there's no records of anything being done on my street.

Last month on an adjacent street, they upgraded a single pole serving a total of 6 houses out of 20+ on that street, and this I've been tracking with some software I wrote - during this I found that in their internal systems it jumped straight from stage 4 (design) to stage 8 (ready for sale), so I really think they have no clue what's going on themselves.

Another example of this is my friend who now *finally* has a live YouFibre service, his property was "out of their build plans", but in summer 2023 with little to no warning and in the space of a few months, they built in his area and he received a call asking to place an order. I believe during this whole time their online postcode checker was stating that it was out of their build plans, then suddenly jumped to place order- not 100% sure as I didn't have my software written then.
 
I'd take anything they say with a pinch of salt. This is exactly what they've been telling me for almost three years now, each time using the same copy paste response that my area is in the "design" stage:

Currently, our build within this area is still within the design stages. We will work to complete and finalize our design. When this has been done, our dedicated team will build the spine of the network within your area, we aim to do this in the next few months.

When the spine has been built we can begin to offer a suggested go live date for your community as we are able to calculate the remaining timescale for the infrastructure build.

Yet there is a Netomnia manhole 5 metres from my front door and has been for 2 years now- I was even asked by the contractors to move my car. Asking Netomnia about this they seem to have absolutely no clue what I'm on about- even the CEO himself Jeremy told me in December that there's no records of anything being done on my street.

Last month on an adjacent street, they upgraded a single pole serving a total of 6 houses out of 20+ on that street, and this I've been tracking with some software I wrote - during this I found that in their internal systems it jumped straight from stage 4 (design) to stage 8 (ready for sale), so I really think they have no clue what's going on themselves.

Another example of this is my friend who now *finally* has a live YouFibre service, his property was "out of their build plans", but in summer 2023 with little to no warning and in the space of a few months, they built in his area and he received a call asking to place an order. I believe during this whole time their online postcode checker was stating that it was out of their build plans, then suddenly jumped to place order- not 100% sure as I didn't have my software written then.
Jesus christ, yeah they don't sound the most reliable then! I'll just have to keep an eye out and see what happens. I've been checking BIDB and Mast Database periodically to look for any works from them.

This software, is it something you've designed to track the roll out in an area? Sounds pretty interesting! If you're comfortable discussing, would you mind messaging me (or replying on here) so we can have a crack about it? Wondering if it could help me track it in my area and weed out some of their B S 😆
 
Jesus christ, yeah they don't sound the most reliable then! I'll just have to keep an eye out and see what happens. I've been checking BIDB and Mast Database periodically to look for any works from them.

This software, is it something you've designed to track the roll out in an area? Sounds pretty interesting! If you're comfortable discussing, would you mind messaging me (or replying on here) so we can have a crack about it? Wondering if it could help me track it in my area and weed out some of their B S 😆
Yeah, they'll get here eventually I hope. Openreach just finished in my street this month which I've just had installed, and from what I see and hear, Netomnia tends to just piggy back off from Openreach via PIA in most cases, so fingers crossed they'll see that Openreach have finished up finally in my area and will hopefully get back to work.

Yes, it's something I made recently quickly which runs a list of given postcodes from a .txt every day and stores the data. I've just fed it my local few streets and a few others and usually don't see much activity. I'll think about cleaning up the code and releasing it if there's enough interest, but for now you can just open BIDB with network logs open filtered to "youfibre", and in their API response you should see the status codes numbered 0-8 which I was referring to. One thing I can't figure out though is status code 4, which is what my street is currently on, and most of the town. There's actually two status code 4's:

RI_INPLANNING_EX_INBUILD
&
RI_INPLANNING_EX_ONHOLD

with mine being the former, but many houses on my street being the latter including my neighbour, even though my whole street is served by the same pole. I assume yours will be one of these two. It's all just confusing and I wish I'd never dug so far deep into it but here I am now, always finding more questions than answers and digging deeper.
 
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We were incredibly lucky. The time between the first Netomnia leaflet dropping through the letterbox and going live was 3 months. Our property is served direct from BT poles, so I suspect that the logistics involved were much simpler.

I did have a chuckle last week when a YouFibre sales guy knocked on the door and started straight into his pitch about how they had just finished rolling out super fast fibre to all the poles in the street and we could now sign up for gigabit internet. I had to stop him and tell him we'd had it since June last year, so he was flogging a dead horse!
 
Yeah, they'll get here eventually I hope. Openreach just finished in my street this month which I've just had installed, and from what I see and hear, Netomnia tends to just piggy back off from Openreach via PIA in most cases, so fingers crossed they'll see that Openreach have finished up finally in my area and will hopefully get back to work.

Yes, it's something I made recently quickly which runs a list of given postcodes from a .txt every day and stores the data. I've just fed it my local few streets and a few others and usually don't see much activity. I'll think about cleaning up the code and releasing it if there's enough interest, but for now you can just open BIDB with network logs open filtered to "youfibre", and in their API response you should see the status codes numbered 0-8 which I was referring to. One thing I can't figure out though is status code 4, which is what my street is currently on, and most of the town. There's actually two status code 4's:

RI_INPLANNING_EX_INBUILD
&
RI_INPLANNING_EX_ONHOLD

with mine being the former, but many houses on my street being the latter including my neighbour, even though my whole street is served by the same pole. I assume yours will be one of these two. It's all just confusing and I wish I'd never dug so far deep into it but here I am now, always finding more questions than answers and digging deeper.
@Msh FYI :)
 
I signed up for YouFibre in December 22, finally connected 50 weeks later, having been promised I'd be connected in February 23.
Installation was delayed to March, May, June, August, October until they finally turned up in November. I had to contact YouFibre every few weeks to find out when I'd see them. They made no effort to contact me.
During that time I was paying Vodafone monthly from March, as I wasn't happy with their service and certainly wouldn't sign up for their 2 year minimum contract. That cost me about £45, but I was given 2 months free by YouFibre, which made up for my loss.
In 3 months I have had one disconnect that lasted an hour. Vodafone was dropping out practically every night.
 
Yeah, they'll get here eventually I hope. Openreach just finished in my street this month which I've just had installed, and from what I see and hear, Netomnia tends to just piggy back off from Openreach via PIA in most cases, so fingers crossed they'll see that Openreach have finished up finally in my area and will hopefully get back to work.

Yes, it's something I made recently quickly which runs a list of given postcodes from a .txt every day and stores the data. I've just fed it my local few streets and a few others and usually don't see much activity. I'll think about cleaning up the code and releasing it if there's enough interest, but for now you can just open BIDB with network logs open filtered to "youfibre", and in their API response you should see the status codes numbered 0-8 which I was referring to. One thing I can't figure out though is status code 4, which is what my street is currently on, and most of the town. There's actually two status code 4's:

RI_INPLANNING_EX_INBUILD
&
RI_INPLANNING_EX_ONHOLD

with mine being the former, but many houses on my street being the latter including my neighbour, even though my whole street is served by the same pole. I assume yours will be one of these two. It's all just confusing and I wish I'd never dug so far deep into it but here I am now, always finding more questions than answers and digging deeper.
Finally got around to doing this, for the longest time I was searching in Sources rather than Filtering in Network 🙃

Here's the response from BIDB below (removed my address):

"BuildStatus": "4-Plan Done",
"IsBDUK": "false",
"NetomniaSalesStatus": "RI_INPLANNING_EX_INBUILD",
"Providers": "Netomnia",
"SalesStatus": "REGISTER_INTEREST",
"exp": 1711969489,
"iat": 1711965889

Noticed a couple of days ago that a new Netomnia manhole has appeared at the end of my street (the one which connects on to the main road) but nothing appeared on BIDB or Mast Database (strange?!)
 
Finally got around to doing this, for the longest time I was searching in Sources rather than Filtering in Network 🙃

Here's the response from BIDB below (removed my address):

"BuildStatus": "4-Plan Done",
"IsBDUK": "false",
"NetomniaSalesStatus": "RI_INPLANNING_EX_INBUILD",
"Providers": "Netomnia",
"SalesStatus": "REGISTER_INTEREST",
"exp": 1711969489,
"iat": 1711965889

Noticed a couple of days ago that a new Netomnia manhole has appeared at the end of my street (the one which connects on to the main road) but nothing appeared on BIDB or Mast Database (strange?!)
Could've always asked for some help, a lot of us on here would have been able to help if not myself :)

It's probably worth now just checking every so often on your address and a few nearby as this does give a bit more information, but as you'll probably see as I am seeing that not much will change unfortunately.

Noticed a couple of days ago that a new Netomnia manhole has appeared at the end of my street (the one which connects on to the main road) but nothing appeared on BIDB or Mast Database (strange?!)
This is exactly what's happened in my area, the manhole is quite literally less than 10 metres from my front door and it's been there for 3 years and counting now with no updates unfortunately :(

The reason it's not showed up on BIDB or mastdb is likely because there was no carriageway incursion needed for the works, after all, roadwork data is what's being used by BIDB, mastdb, one.network etc., therefore not actually being roadworks and not showing up.

Another option you could try is directly messaging the CEO, Jeremy, on Twitter - which I've done myself and was told to expect installation in 2024 - although I am taking that with a massive grain of salt, hence why I've gone with Openreach for now. At least some fibre be it from Openreach or Netomnia is better than not, eh?
 
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Nah the site shows streetworks so regardless of surface if it's breaking ground or requires traffic or people management it should be there.
 
Nah the site shows streetworks so regardless of surface if it's breaking ground or requires traffic or people management it should be there.
In my case it was on a grass verge past a footpath with nothing actually being done in the street/road, which is what I assume has happened in Grudenkles' case too, hence not showing up for us I believe?
 
In my case it was on a grass verge past a footpath with nothing actually being done in the street/road, which is what I assume has happened in Grudenkles' case too, hence not showing up for us I believe?
If the verge is private property no need for it to be mentioned anywhere any more than you digging something in your lawn. If it wasn't but is maintained by the local authority either the streetworks weren't registered, naughty, or the site missed something.
 
If the verge is private property no need for it to be mentioned anywhere any more than you digging something in your lawn. If it wasn't but is maintained by the local authority either the streetworks weren't registered, naughty, or the site missed something.
Alright that makes more sense now, thanks for the information - I feel it was more a case of naughty in my scenario then and this led me to believe what I've been saying, the property is definitely maintained by local authority as they come and mow it every few months. I definitely would've seen it on BIDB or one.network because I'm sure just like everyone we are all constantly checking
 
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