(1)Yes!
(2)God knows and they ain't telling either.
Trouble is theres a 12 month tie in and tech support is £1 a minute.if its wasn't for those to ofore mentioned reason's i'd have signed up with em.Plus they don't answer phone when you actually do phone them.
Saying all that people on adsl guide say service atm is A1.But if things do go tits up remember you are stuck to a 12 month contract and phoning about it's gonna cost an arm and a leg.