Pwablo
0
Hello SatDrive Rep and Welcome to ISPr.
Please could you assist me if possible, by answering the following questions? as I cannot seem to find specific details on your web site.
1. Does Satdrive apply the 1Gb download restriction per month to its standard package or only to the SatDrive 1000 package which carries additional monthly cost?
2. As Satdrive is a 1 Way satellite solution, what method does the provided software employ to
connect to the Satdrive server for Uplink ? VPN / Proxy or other ?
3. The website states that SatDrive is a single user licence, does this mean that the software may only be installed on 1 computer, or is this licence agreement for the user ?
4. Is it within the T & C's of the contract that sharing of this connection is allowable over a local LAN for residential customers? Does the provided software work with ICS / proxies to allow this sharing ?
5. Do you have a Technical Support department that could assist users who already have the required hardware and only have to get their Dish Realigned to EutelSat 8 Deg W, or does the Software Only package include a visit from one of your approved installers to realign the dish ? Your website states that you do not support Non SatDrive Provided Hardware, does this mean all Technical Support ?
6. Are their any special Hardware requirements that potential customers who are interested in the Software only package, should be aware of, prior to subscribing to your service. i.e. min Dish Size, Type of LNB etc.
7. Does the service have any port / protocol restrictions, that reduce the services flexibility compared to Netsystem and other Satellite ISP's?
8. Does the possibility exist, that SatDrive will launch a special offer or promotion, enabling a potential customer to subscribe for 1 year in advance at a reduced premium ? or has this already been considered ?
I do apologise if this seems like a lot of questions to answer, and perhaps I should of sent a mail. However I do feel that
many people like myself, are interested in this system and will seek answers to some of the questions I have asked above.
Thank you in advance, I look forward to your response.
Regards
Pwablo
Please could you assist me if possible, by answering the following questions? as I cannot seem to find specific details on your web site.
1. Does Satdrive apply the 1Gb download restriction per month to its standard package or only to the SatDrive 1000 package which carries additional monthly cost?
2. As Satdrive is a 1 Way satellite solution, what method does the provided software employ to
connect to the Satdrive server for Uplink ? VPN / Proxy or other ?
3. The website states that SatDrive is a single user licence, does this mean that the software may only be installed on 1 computer, or is this licence agreement for the user ?
4. Is it within the T & C's of the contract that sharing of this connection is allowable over a local LAN for residential customers? Does the provided software work with ICS / proxies to allow this sharing ?
5. Do you have a Technical Support department that could assist users who already have the required hardware and only have to get their Dish Realigned to EutelSat 8 Deg W, or does the Software Only package include a visit from one of your approved installers to realign the dish ? Your website states that you do not support Non SatDrive Provided Hardware, does this mean all Technical Support ?
6. Are their any special Hardware requirements that potential customers who are interested in the Software only package, should be aware of, prior to subscribing to your service. i.e. min Dish Size, Type of LNB etc.
7. Does the service have any port / protocol restrictions, that reduce the services flexibility compared to Netsystem and other Satellite ISP's?
8. Does the possibility exist, that SatDrive will launch a special offer or promotion, enabling a potential customer to subscribe for 1 year in advance at a reduced premium ? or has this already been considered ?
I do apologise if this seems like a lot of questions to answer, and perhaps I should of sent a mail. However I do feel that
many people like myself, are interested in this system and will seek answers to some of the questions I have asked above.
Thank you in advance, I look forward to your response.
Regards
Pwablo























