AreYouHavingA_GIRAFFE
Regular Member
There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises.
You'll be charged if the problem is caused by things like:
The boundary marked in the picture is only applicable to 4,6,7,8.
Even though 1 - 8 are all inside your boundary.
As long as this is not occurring 'inside your boundary' you'll be ok:-
4. Your router is on top of a faulty microwave in your kitchen. It happens. Seen it.
6. You lit a bonfire outside under your phone wire an toasted it. Done it.
7. You cut a tree down, like one in picture, inside your boundary and damaged a wire. Done it.
8. You accidentally cut the wire whilst painting the outside of house. Seen it.
If you were to:-
1. Spill coke in your master socket.
2. Randomly swap the wires in your extension wiring.
3. Connected your router with a damaged cable.
4. Put your router on top of the microwave.
5. Do all of this out of contract without having a 6. bonfire, 7. tree cutting and 8. decorating.
I am 100% sure you would be charged.
They read the £85 'riot act' to everyone. This is because they have to, it would not be fair to not tell you you may be charged, but it also puts customers off from complaining as being pushy may cost them £85.
All Openreach equipment up to and including the main 'master' socket is the responsibility of Openreach to repair free of charge unless you have accidentally/on purpose damaged it.
Hope this helps with your worries.
You'll be charged if the problem is caused by things like:
- 1. Your main socket, due to damage you've caused
- 2. Your home phone extension wiring
- 3. The way you've connected up your equipment
- 4. Interference from something else in your home, like your phone, alarm system, or a faulty microfilter
- 5. A faulty BT Hub that's out of warranty (your Hub is in warranty if you're in contract)
- 6. Damage caused by damp, flood, fire, or building work
- 7. Damage outside caused by things like broken guttering or trees
- 8. Telephone wires that have been accidently cut
The boundary marked in the picture is only applicable to 4,6,7,8.
Even though 1 - 8 are all inside your boundary.
As long as this is not occurring 'inside your boundary' you'll be ok:-
4. Your router is on top of a faulty microwave in your kitchen. It happens. Seen it.
6. You lit a bonfire outside under your phone wire an toasted it. Done it.
7. You cut a tree down, like one in picture, inside your boundary and damaged a wire. Done it.
8. You accidentally cut the wire whilst painting the outside of house. Seen it.
If you were to:-
1. Spill coke in your master socket.
2. Randomly swap the wires in your extension wiring.
3. Connected your router with a damaged cable.
4. Put your router on top of the microwave.
5. Do all of this out of contract without having a 6. bonfire, 7. tree cutting and 8. decorating.
I am 100% sure you would be charged.
They read the £85 'riot act' to everyone. This is because they have to, it would not be fair to not tell you you may be charged, but it also puts customers off from complaining as being pushy may cost them £85.
All Openreach equipment up to and including the main 'master' socket is the responsibility of Openreach to repair free of charge unless you have accidentally/on purpose damaged it.
Hope this helps with your worries.