jimbobbeh
Casual Member
Bit stuck here and not sure what to do next! I've been a customer with Zen for a few years now. In July they emailed me to say Full Fibre was now available to order for my property. I placed an order immediately.
Fast forward to the end of December 2023 I get an email from Zen saying the order had been cancelled as Openreach had said it wasn't possible to get Full Fibre.
I raised an enquiry with Openreach and they called me and confirmed that Full Fibre was absolutely available at my property and the order should not have been cancelled.
Zen are saying that it was Openreach who cancelled the order, so I appear to be in a position where Openreach are saying that Full Fibre is both available, but also not available.
Any advice on where to go from here?
Fast forward to the end of December 2023 I get an email from Zen saying the order had been cancelled as Openreach had said it wasn't possible to get Full Fibre.
I raised an enquiry with Openreach and they called me and confirmed that Full Fibre was absolutely available at my property and the order should not have been cancelled.
Zen are saying that it was Openreach who cancelled the order, so I appear to be in a position where Openreach are saying that Full Fibre is both available, but also not available.
Any advice on where to go from here?























