marcoscu
0
I originally signed up with ScotDSL as they offered unrestricted and unthrottled download. As a P2P and streaming media user this important to me.
Anyway, last week and out of the blue my connection cut down to a trickle. I telephoned their 60p a minute support line to be told it was a problem their end and it would soon be up to speed. I also posted a message on their internal mail to ask what the issue was. I checked my message board to day to read the following:
Taken from the Acceptable Use Policy of our terms and conditions (available at this link):
11.2 To ensure we offer all our customers the best possible service, we apply the following restrictions. We continuously monitor our networks to ensure that congestion is not occurring. If usage is such that it is significantly affecting service to other users we will instigate congestion control measures. Heavy-usage applications such as continuous Peer-to-Peer (P2P) file sharing, streaming video, binary downloads or other intensive uses are not acceptable. Where the Service has been deemed to have been used inappropriately or indeed illegally to the detriment of the overall Service, we reserve the right to take action against this account.
We have always included within our Terms and Condtions of service a clause pertaining to network abuse and how we will take action against customers whose use is detrimentally affecting the service of other users: this policy is now being enforced and customers whom have used their connection to the detriment of the network as a whole will now find their service is restricted, to prevent continued abuse of the network as a whole.
08/10/2007
11:00:13 Technical Support If you can confirm that you will use the service within the terms and conditions of service, I can pass on your account details to our network abuse team who will then contact you via email to confirm if your account restriction can be lifted.
Kind Regards,
Paul
Technical Support
I have now requested a MAC notice and will move to one of the many rival companies offering either unrestricted useage or a useage allowance enough for me - I probably use about 100-150 G per month.
I am quite happy to pay a premium for a genuinely unrestricted account but it maddens me when a company does not honour its promises. Also, it annoys me that they did not tell me what the problem was when I telephoned and did not email me in advance or give me any warning, they just cut the service.
I post this for the benefit of other SCOTDSL customer or others considering switching to this company
Anyway, last week and out of the blue my connection cut down to a trickle. I telephoned their 60p a minute support line to be told it was a problem their end and it would soon be up to speed. I also posted a message on their internal mail to ask what the issue was. I checked my message board to day to read the following:
Taken from the Acceptable Use Policy of our terms and conditions (available at this link):
11.2 To ensure we offer all our customers the best possible service, we apply the following restrictions. We continuously monitor our networks to ensure that congestion is not occurring. If usage is such that it is significantly affecting service to other users we will instigate congestion control measures. Heavy-usage applications such as continuous Peer-to-Peer (P2P) file sharing, streaming video, binary downloads or other intensive uses are not acceptable. Where the Service has been deemed to have been used inappropriately or indeed illegally to the detriment of the overall Service, we reserve the right to take action against this account.
We have always included within our Terms and Condtions of service a clause pertaining to network abuse and how we will take action against customers whose use is detrimentally affecting the service of other users: this policy is now being enforced and customers whom have used their connection to the detriment of the network as a whole will now find their service is restricted, to prevent continued abuse of the network as a whole.
08/10/2007
11:00:13 Technical Support If you can confirm that you will use the service within the terms and conditions of service, I can pass on your account details to our network abuse team who will then contact you via email to confirm if your account restriction can be lifted.
Kind Regards,
Paul
Technical Support
I have now requested a MAC notice and will move to one of the many rival companies offering either unrestricted useage or a useage allowance enough for me - I probably use about 100-150 G per month.
I am quite happy to pay a premium for a genuinely unrestricted account but it maddens me when a company does not honour its promises. Also, it annoys me that they did not tell me what the problem was when I telephoned and did not email me in advance or give me any warning, they just cut the service.
I post this for the benefit of other SCOTDSL customer or others considering switching to this company























