Yammer1
0
Hi Guys
I'm currently having problems with my Virgin broadband account. The connection seems to be dropping out a lot of the time. For example, I connected to Virgin broadband this afternoon around 2.30pm, and between then and 5.30pm broadband has had to reconnect 35 times. The dropouts occur randomly, every few minutes usually, and usually the modem connects again within 10 or 15 seconds, though sometimes it takes longer. During these short dropouts, when the connection resumes, I do not have to reconnect manually, the internet just starts again where it left off. This has been happening intermittently over the last few weeks, and it's now becoming rare that I get a connection that is stable for any length of time. These last 3 or 4 days in particular have been the worst and it seems to be getting worse every day.
Is this a fault with my equipment, the physical BT line or with the connection to Virgin.net? If you could suggest anything I could try to narrow down where the fault lies, this would be a great help.
Many Thanks
I'm currently having problems with my Virgin broadband account. The connection seems to be dropping out a lot of the time. For example, I connected to Virgin broadband this afternoon around 2.30pm, and between then and 5.30pm broadband has had to reconnect 35 times. The dropouts occur randomly, every few minutes usually, and usually the modem connects again within 10 or 15 seconds, though sometimes it takes longer. During these short dropouts, when the connection resumes, I do not have to reconnect manually, the internet just starts again where it left off. This has been happening intermittently over the last few weeks, and it's now becoming rare that I get a connection that is stable for any length of time. These last 3 or 4 days in particular have been the worst and it seems to be getting worse every day.
Is this a fault with my equipment, the physical BT line or with the connection to Virgin.net? If you could suggest anything I could try to narrow down where the fault lies, this would be a great help.
Many Thanks























