Service interruptions

[OerneryJo]

Can anybody give me some guidance as to what the problem is, before I contact UKO technical support?

Hopefully, you friends out there can help me to spot the bulls**t and sound knowledgeable. And my friends are cheaper.

After a decent enough start on UKO's 1 mb service, using their own supplied USB modem (Voyager 105), My connection is now dropping every few minutes.

The error code is usually 734 - "The PPP Link Control Protocol was Terminated".

Anybody shed some light on what this means?

Thanks

 

[OerneryJo]

Forgot to mention that sometimes the DSL icon goes yellow and the bubble hint says "Training". Seems inappropriate if I am supposed to be on a fixed 1 mb service.

 

[Organic]

This sounds like it could be one of two problems

1) there is currently work on the way at your local exchange, and this could be affecting your broadband signal.

2) there could be some internal fault within your property perhaps a micro filter that isnt working properly.

I would suggest checking your micro filters, if this doesnt solve the problem give Uk Online a call and report the problem to them.

They will either tell you there is working currently happening, or they will run line checks.

Hope this helps.

 

[OerneryJo]

Thanks - problem resolved

There was a broken network connection running. As my PC isn't on any network, I disabled it and it seems to have cured by problem (it has reduced the interruptions too).

Anyway, thanks for the advice and a very happy Christmas.