Msh
ULTIMATE Member
Hey guys,
Hopefully you can assist me in getting more visibility into an issue I am having on Virgin Media. I am having daily (7 consecutive days now) severe packet loss to targets on Cloudflare. This includes 1.1.1.1 and a lot (seems random) of Cloudflare websites that go over the route with a Virgin core router at 212.250.14.2.
I have posted on the Virgin Media forums and I am getting a fair amount of agreement there.
The issue however is it's clear the there's a lack of severity. Maybe someone doesn't understand the impact of Cloudflare issues or are downplaying the loss.
I've also asked how I should be contacting support for this issue however have had no reply to that query.
Therefore, does anyone know:
- How do I properly escalate this issue? It is in need of urgently being looked into.
- What are the correct channels to escalate this? I have had zero luck myself. Would a switch to business broadband help me in the future?
Here's my packet loss over the last 8 days (the metrics are averaged and smoothed to see the corolation between 1.1.1.1 and the VM core router clearly). It seems to be related to peak hours.
Note, I have also contacted Cloudflare, but with no reply yet. Free customers get deprioritised unfortunately.
Thanks!
Msh
Hopefully you can assist me in getting more visibility into an issue I am having on Virgin Media. I am having daily (7 consecutive days now) severe packet loss to targets on Cloudflare. This includes 1.1.1.1 and a lot (seems random) of Cloudflare websites that go over the route with a Virgin core router at 212.250.14.2.
I have posted on the Virgin Media forums and I am getting a fair amount of agreement there.
The issue however is it's clear the there's a lack of severity. Maybe someone doesn't understand the impact of Cloudflare issues or are downplaying the loss.
I've also asked how I should be contacting support for this issue however have had no reply to that query.
Therefore, does anyone know:
- How do I properly escalate this issue? It is in need of urgently being looked into.
- What are the correct channels to escalate this? I have had zero luck myself. Would a switch to business broadband help me in the future?
Here's my packet loss over the last 8 days (the metrics are averaged and smoothed to see the corolation between 1.1.1.1 and the VM core router clearly). It seems to be related to peak hours.
Note, I have also contacted Cloudflare, but with no reply yet. Free customers get deprioritised unfortunately.
Thanks!
Msh