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Should I report AOL

macp

Casual Member
Having been with AOL for over 10yrs (what a mug) I have changed my ISP and experiencing super fast speeds the like of which I have not seen with AOL.I had just assumed what I was getting was normal.

Although so pleased to be rid of AOL I cant help feeling aggrieved that they have been taking my money for all that time and delivering such an awful service.I wondered if it was worth making a complaint to OFCOM or ISPA ?
 

Mark.J

Administrator
Staff member
ISPreview Team
Probably not.

Firstly, broadband is a "Best Efforts" service. Secondly, you would have joined up with AOL long before Ofcom's new code of practice on broadband speeds came into play and thus couldn't fully benefit (we also note that only AOL's parent, TalkTalk, is listed as supporting this code and we're not clear about what the means for AOL itself). Thirdly, you've now left and it's a little difficult to complain about something after you've already moved on unless it's part of an on-going concern (i.e. billing issues).

But that doesn't mean to say that you can't let others know about your experiences and help to educate future customers. You can add a review for both AOL and XILO below:

AOL
http://www.ispreview.co.uk/review/products/172.html

XILO
http://www.ispreview.co.uk/review/products/726.html
 
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