bullfrog
0
I have just about had enough of TISCALI...
Cannot wait to switch from this dodgy service,
Supposely to be getting
2Mbps unlimited MAX..
Turning the transmission up and down like a yoyo.
They start slowly dropping from anytime between 2:30pm.-4.00pm. at speeds to 300-400 kbps right through after midnight (12:00am).. (by this time i want to go to bed )and then it is only 1.80 Mbps
Then I can login to my voice chat rooms (if they let me) but still cannot do p2p anymore, they disabled Torrent and Limewire..
Now they turn my width down in the early hours of the morning
just can't win with Tiscali .. they must make a profit everytime we phone up and keep us hanging there
The first time i phoned their tech help line to complain about my speed, they tried to flobb me off, by telling me, it is at my end, told me to turn off my firewall too. I said " i ain't doing that , mate, sorry i know my machiine " . I am always phoning them costing me (thank god they don't supply me with my line) e-mailling them posting my recorded width tests and times never got back .
The only time they replied, was because I'd e-mail a copy of their FUP ( fair usage policy) warning them that they are breaching peak times . (Like any good customer would do, being polite and friendly)
This is their reply
]Dear Tiscali Customer
Thank you for your query.
YOU ARE NOT CURRENTLY BEING RESTRICTED BY THE
FUP DEPARTMENT.
As part of our continuing commitment to providing our customers with a
high level of service, we have now integrated our Broadband Knowledge
Base with our support systems to help us help you more efficiently.
blah blah blah
Kind Regards
UNSIGNED
I tried oh i tried sometimes feel like i am being bullied by them because i downloaded in the early hours. Then they throttle me all day and night for punishment, and playing god on their width and blocking port holes too
(i got records of that too.)
Can anyone tell me if this is a "breach of contract" so i can just walk away from their 12 month contract without paying another penny to the crappy service
( 4 months left) with my MAC code to an service ISP i can TRUST
(if i can ever find one)
but the good news is is that they are changing their Terms and Conditions
here is the e mail
Changes to our terms and conditions
sent 4th may 2007
We are writing to let you know that we have made some changes to the Terms and Conditions associated with our products. These will take effect on 1st June.
1. We have combined the Terms and Conditions for our broadband, voice and TV products into one document to make things clearer and easier to find.
2. We have made some changes regarding our network and platforms, which will allow us to continue to provide you with competitive offers and quality service.
3. BT is introducing a broadband cancellation charge to all broadband providers whose customers cancel without a MAC (Migrate Away Code). We have therefore amended our terms to include this charge for any cancellation where a MAC is not used. Please note however, Tiscali will always offer a MAC to any customer cancelling to go to another provider and therefore in the majority of cases we are pleased to say this charge can be avoided.
Click here to view the new full terms and conditions.
Kind regards,
Mary Turner
CEO
Tiscali UK Ltd
Been told that i can get out of Tiscali and forget the contact and ask for my MAC code
Does anyone know the best way to tackle this???
Need more detail if possible.
As i am new to this small print stuff
Great forum!
Cannot wait to switch from this dodgy service,
Supposely to be getting
2Mbps unlimited MAX..
Turning the transmission up and down like a yoyo.
They start slowly dropping from anytime between 2:30pm.-4.00pm. at speeds to 300-400 kbps right through after midnight (12:00am).. (by this time i want to go to bed )and then it is only 1.80 Mbps
Then I can login to my voice chat rooms (if they let me) but still cannot do p2p anymore, they disabled Torrent and Limewire..
Now they turn my width down in the early hours of the morning
just can't win with Tiscali .. they must make a profit everytime we phone up and keep us hanging there
The first time i phoned their tech help line to complain about my speed, they tried to flobb me off, by telling me, it is at my end, told me to turn off my firewall too. I said " i ain't doing that , mate, sorry i know my machiine " . I am always phoning them costing me (thank god they don't supply me with my line) e-mailling them posting my recorded width tests and times never got back .
The only time they replied, was because I'd e-mail a copy of their FUP ( fair usage policy) warning them that they are breaching peak times . (Like any good customer would do, being polite and friendly)
This is their reply
]Dear Tiscali Customer
Thank you for your query.
YOU ARE NOT CURRENTLY BEING RESTRICTED BY THE
FUP DEPARTMENT.
As part of our continuing commitment to providing our customers with a
high level of service, we have now integrated our Broadband Knowledge
Base with our support systems to help us help you more efficiently.
blah blah blah
Kind Regards
UNSIGNED
I tried oh i tried sometimes feel like i am being bullied by them because i downloaded in the early hours. Then they throttle me all day and night for punishment, and playing god on their width and blocking port holes too
(i got records of that too.)
Can anyone tell me if this is a "breach of contract" so i can just walk away from their 12 month contract without paying another penny to the crappy service
( 4 months left) with my MAC code to an service ISP i can TRUST
(if i can ever find one)
but the good news is is that they are changing their Terms and Conditions
here is the e mail
Changes to our terms and conditions
sent 4th may 2007
We are writing to let you know that we have made some changes to the Terms and Conditions associated with our products. These will take effect on 1st June.
1. We have combined the Terms and Conditions for our broadband, voice and TV products into one document to make things clearer and easier to find.
2. We have made some changes regarding our network and platforms, which will allow us to continue to provide you with competitive offers and quality service.
3. BT is introducing a broadband cancellation charge to all broadband providers whose customers cancel without a MAC (Migrate Away Code). We have therefore amended our terms to include this charge for any cancellation where a MAC is not used. Please note however, Tiscali will always offer a MAC to any customer cancelling to go to another provider and therefore in the majority of cases we are pleased to say this charge can be avoided.
Click here to view the new full terms and conditions.
Kind regards,
Mary Turner
CEO
Tiscali UK Ltd
Been told that i can get out of Tiscali and forget the contact and ask for my MAC code
Does anyone know the best way to tackle this???
Need more detail if possible.
As i am new to this small print stuff
Great forum!
Fed up with this
always looking at the clock
Tiscali pee on our boots,
and told us that it's Raining
:hrmph:
always looking at the clock
Tiscali pee on our boots,
and told us that it's Raining
:hrmph:
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