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SICK of TISCALI 's bulling tactics

I have just about had enough of TISCALI...
Cannot wait to switch from this dodgy service,
Supposely to be getting
2Mbps unlimited MAX..
Turning the transmission up and down like a yoyo.

They start slowly dropping from anytime between 2:30pm.-4.00pm. at speeds to 300-400 kbps right through after midnight (12:00am).. (by this time i want to go to bed )and then it is only 1.80 Mbps
Then I can login to my voice chat rooms (if they let me) but still cannot do p2p anymore, they disabled Torrent and Limewire..
Now they turn my width down in the early hours of the morning
just can't win with Tiscali .. they must make a profit everytime we phone up and keep us hanging there

The first time i phoned their tech help line to complain about my speed, they tried to flobb me off, by telling me, it is at my end, told me to turn off my firewall too. I said " i ain't doing that , mate, sorry i know my machiine " . I am always phoning them costing me (thank god they don't supply me with my line) e-mailling them posting my recorded width tests and times never got back .

The only time they replied, was because I'd e-mail a copy of their FUP ( fair usage policy) warning them that they are breaching peak times . (Like any good customer would do, being polite and friendly)
This is their reply

]Dear Tiscali Customer

Thank you for your query.


YOU ARE NOT CURRENTLY BEING RESTRICTED BY THE
FUP DEPARTMENT.

As part of our continuing commitment to providing our customers with a
high level of service, we have now integrated our Broadband Knowledge
Base with our support systems to help us help you more efficiently.
blah blah blah

Kind Regards

UNSIGNED


I tried oh i tried sometimes feel like i am being bullied by them because i downloaded in the early hours. Then they throttle me all day and night for punishment, and playing god on their width and blocking port holes too
(i got records of that too.)
Can anyone tell me if this is a "breach of contract" so i can just walk away from their 12 month contract without paying another penny to the crappy service
( 4 months left) with my MAC code to an service ISP i can TRUST
(if i can ever find one)

but the good news is is that they are changing their Terms and Conditions
here is the e mail

Changes to our terms and conditions

sent 4th may 2007

We are writing to let you know that we have made some changes to the Terms and Conditions associated with our products. These will take effect on 1st June.

1. We have combined the Terms and Conditions for our broadband, voice and TV products into one document to make things clearer and easier to find.

2. We have made some changes regarding our network and platforms, which will allow us to continue to provide you with competitive offers and quality service.

3. BT is introducing a broadband cancellation charge to all broadband providers whose customers cancel without a MAC (Migrate Away Code). We have therefore amended our terms to include this charge for any cancellation where a MAC is not used. Please note however, Tiscali will always offer a MAC to any customer cancelling to go to another provider and therefore in the majority of cases we are pleased to say this charge can be avoided.

Click here to view the new full terms and conditions.

Kind regards,

Mary Turner
CEO
Tiscali UK Ltd


Been told that i can get out of Tiscali and forget the contact and ask for my MAC code
Does anyone know the best way to tackle this???
Need more detail if possible.
As i am new to this small print stuff
Great forum!




Fed up with this
always looking at the clock
Tiscali pee on our boots,
and told us that it's Raining
:hrmph:
 
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I can tell you that I recently left Tiscali, with a MAC , to join BT chief Rubbish.
They didn't needed to use the MAC . They meesed up everything. I had no connection for a while and very slow connection after that. I think they are just all as bad as another. BT is the one in charge of maintenance, they lack investment and they all fight for cheaper price and NO quality and NO customer service.
The only solution I can find = COMPLAINING, COMPLAINING AND CONPLAINING untill somebody would do something, there should be compensation for poor customers victim of poor service.
 
That's it!.. That's IT ! ...:hrmph:
Had all I can take from this ISP ...constant port blocking again. they gave me my ports back after 12 midnight.. at eight in the morning , downloads at 5kb losing hosts, by midday, it's 1kb or 0.5kb no hosts . Bandwidth throttling (don;t use Tiscali's speed test it's a lie ) by 4.00pm it's dropping.. wooo by 23:30 pm it's back up .. all this creeping and sneaking about.. it makes me itch !... (bet BT doing dodgy wholesales too..) hoping i don't notice by a tactic of width waving.. .. hoping i don't notice.. I DO ! :eek:
Got fed up with complaining, complaining, and even more complaining so couldn't be bothered to complain for awhile got fed up with all this fighting .( had an isp, or was a war!) and having to pay for the costly calls to them to be flobb off . Sliding back into their old ways and treating like .. like if I am, under 12 month contract or something.. or.. or a first time customer ..(cheek!)
TISCALI the hacker! , their installation disc has a SDBot trojan installer and it uses IRC (check with spysweeper) just google it tell you more " Tiscali adiras Trojan " and it.s true ask for a second disc it was there too lost tons of data trying to find that trojan
( Sorry Tiscali, I'll let the cat out of the bag .. opppps ...lol :laugh: ) and had to manualy config another modem..
I got beyond my 12 month contract and not under their thumb by contract...18 months been with them..
Yes, (this worked ) I complained two weeks before the contract ran out.. E-mailed them and wrote:
Do you really want to lose all your Customers
Now that my 12 month contract is coming to an end..
Should I stay? Or should I go?
blah blah blah
And hey what do know , they let the flood gate open.. all ports open.. width . even at 8:30 pm it was the full width ports open it was like the service I ordered
I'd made sure not to breach their FUP 18:00 - 23:00 (Like an understanding good customer would do) ... and slowly yet but surely ,, the walls closed in, little by little after a few weeks (would i ever get my course work done)
.. it was business as usual :mad:
Now even this afternoon I am getting 256 kbps and ports blocked for P2P
They are being cockney now with their new cheap 8 Mbps dodgy packages unless they want me to upgrade to another dodgy 12 month dodge package. Not on your nelly, i couldn't go through that again
So think before you go amd sign on their 12 month contract
You will not be getting the service you sign up for… Period! :shrug:
or any other ISP's hidden dodgy prices for package deals, more likely their service is going to be too..
Tomorrow I be canceling my order with Tiscali.. and going to give ukonline a try…
They got no complaints and looks lke an honest service you can trust, and even got free 24 hour customer service .. ..

We see, I keep you all posted, folks
s
:eek: :cool: :eek:
 
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I know how you feel mate i've let down a lot of my clan members for clan matches due to not getting on at peak hours due to tiscali p2p and port blocking ,got until may with them then its off to either fast.co.uk or aquiss and their gaming packages
 
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