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Sipgate terminated my account without notice

Retty

Member
I'm disgusted with Sipgate: they have terminated my Basic account without notice contrary to the contract terms.

I emailed support and received a reply stating that my account was terminated and no further information is available!

That was in late September.

I emailed them again to ask them to please reactivate my account. No reply.

I have tried multiple times to contact them by phone with no response and just nauseating music - I have waited 90 minutes with no reply and occasions of 45 minutes plus.

It's a clear breach of contract I think because the contract states that notice must be given for termination and I was given no notice.

I've also lost my telephone number.

Does anybody have experience of making a complaint to Sipgate?
 
It's a clear breach of contract I think because the contract states that notice must be given for termination and I was given no notice.

There are a number of terms allowing immediate termination. Read the t&c’s and see if any of those terms might apply to you.
 
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