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Sky Broadband - price hikes and service

gypsymoth

Super Pro Member
Sorry if this is the wrong sub forum for this

Had a call from my tv provider sky offering 500mb speeds (Ultrafast+) for £31 - 18 month contract. Openreach backbone obviously.

I'm giving it some thought but wondered if anyone had an opinion on their service quality

Also though... they are very opaque about in-contract price hikes. The discount I got remains the same but 'prices may go up'. Sure, but they couldn't explain if that was standard annual RPI+3.9% increases, or an occasional price hike (like Sky did last year).

Any views appreciated
 
Assume you are not using Sky right now? I had their VDSL service for years and I couldn't fault it. I just upgraded my dad to 150/30 ultrafast and so far so good, it is very fast compared to his previous 55/10 VDSL and of course fibre optic means the latency is better. The hub they provide is ok at best, but for my dad it works fine.
 
Assume you are not using Sky right now? I had their VDSL service for years and I couldn't fault it. I just upgraded my dad to 150/30 ultrafast and so far so good, it is very fast compared to his previous 55/10 VDSL and of course fibre optic means the latency is better. The hub they provide is ok at best, but for my dad it works fine.

Cheers. I’m not with them at the moment. I’m actually with NOW TV so a sky subsidiary.

I’m waiting for hyperopic to be installed locally but may just jump on this deal for now.
 
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If the agent cant answer sensible questions about price rises, you just need to ask them to give you a copy of the terms and conditions to their offer in writing, and you need to read the small print. They have to do this otherwise the contract would not be enforceable.

The chances are it will be the standard CPU+3.9% but this may get impacted by the recent OFCOM announcement that mid-contract price rises, whether whatever they are going to do would freeze the price on existing contracts or just new ones remains to be seen.
 
If the agent cant answer sensible questions about price rises, you just need to ask them to give you a copy of the terms and conditions to their offer in writing, and you need to read the small print. They have to do this otherwise the contract would not be enforceable.

The chances are it will be the standard CPU+3.9% but this may get impacted by the recent OFCOM announcement that mid-contract price rises, whether whatever they are going to do would freeze the price on existing contracts or just new ones remains to be seen.
Very solid advice. Thanks
 
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