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In the last 7 days I have been having serious problems with my Sky Connect broadband connection.
My line will support up to 3Mbps according to BT and for the first few months Sky managed a constant 2.2Mbps. I was pleased to get this as my last house could only get 1.1Mbps. I joined Sky in April this year.
Since Friday 22nd June I have had a very slow connection of between 200 and 66Kbps. The upload speeds have been nearer 400Kbps.
I phoned Sky several times to let them know the situation but they always want you to run a series of 'tests' like re-setting the router. I wondered if the router was the problem but I managed to connect my old Pipex Thompson SpeedTouch USB modem and it still runs at a similar speed.
My line was checked by BT and an engineer called out to inspect the line but there was not enough line noise to cause a problem.
I've contacted sky again in the last few days to tell them that our 12 month contract simply isn't working. They took it quite well and told me that they would issue a MAC but I would need to write a letter to Sky Customer Services in Scotland to explain the problem I have encountered and to allow the contract to be broken.
My question is - If/when I migrate to a new ISP would I be expecting the same issues? Could my exchange be the problem? I'm only after a reliable 2 or 3Mbps broadband - cost unimportant...
(Have a Hotmail a/c.. richardwillis998@hotmail.com) Wellington, Somerset, UK.
My line will support up to 3Mbps according to BT and for the first few months Sky managed a constant 2.2Mbps. I was pleased to get this as my last house could only get 1.1Mbps. I joined Sky in April this year.
Since Friday 22nd June I have had a very slow connection of between 200 and 66Kbps. The upload speeds have been nearer 400Kbps.
I phoned Sky several times to let them know the situation but they always want you to run a series of 'tests' like re-setting the router. I wondered if the router was the problem but I managed to connect my old Pipex Thompson SpeedTouch USB modem and it still runs at a similar speed.
My line was checked by BT and an engineer called out to inspect the line but there was not enough line noise to cause a problem.
I've contacted sky again in the last few days to tell them that our 12 month contract simply isn't working. They took it quite well and told me that they would issue a MAC but I would need to write a letter to Sky Customer Services in Scotland to explain the problem I have encountered and to allow the contract to be broken.
My question is - If/when I migrate to a new ISP would I be expecting the same issues? Could my exchange be the problem? I'm only after a reliable 2 or 3Mbps broadband - cost unimportant...
(Have a Hotmail a/c.. richardwillis998@hotmail.com) Wellington, Somerset, UK.























