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Sky fibre optic...just a dream

I have been signed up for Sky fibre optic for over a year now. Speeds have been, on many occasions, slow. However, I have recently taken to testing Sky's fibre optic speeds and, WOW! imagine my surprise when I found out that although 80mb was available in my area, Sky has been giving me the princely allowance of 2-3mb and; on special occasions, a massive 6mb. Well, what is their slogan? Believe in Better. I do, but it isn't with Sky. They seem to think their size precludes them from giving their customers the packages they are paying for. I paid for fibre optic; they are not supplying it. So its goodbye Sky. Whatever provider I go with now will have a tough act to follow on the dissatisfaction stakes.
 
What speeds were you getting from ADSL? The speed you can get from Fibre is still limited by the distance to the cabinet; if you live a long way away, the speeds will be rubbish for ADSL and Fibre.

PS, be grateful, I have friends who now get 2.2Mbps, after years of getting 0.24Mbps.
 
The 80Mbps rate is Sky's "Advertised" (although they actually call this 76Mbps) and as Captain says it's an "up to" speed, which means that depending upon the quality and lengthy of your copper line (between street cabinet and home) then the performance can be significantly lower.

Post your router stats if you can and we might be able to examine the line. Also what estimated speed did Sky promise for you when you first subscribed?
 
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