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Sky Hub 4.2 VOIP Issues

CableGuy07

Casual Member
Hi all, so I’ve recently been having issues with my phone calls dropping every few minutes whether I make or receive them so I rang Sky and got an engineer round who looked over the system and said there’s been a number of these call outs recently for this exact problem.

Anyway after a bit of convo with him he advised me that the new firmware that got released to these Hubs for various issues with speed problems, DHCP issues etc didn’t completely fix an issue with the IPv6 lease time to the hub which is what the VOIP uses.

So he unplugged the hub for about 10 mins, let it come in and I assume he rang someone at his back office as I heard him ask wether the router had a stable IPv6 session and whoever it was confirmed that it was stable as compared to before it was tying to renew every 6-12 minutes resulting in dropped VOIP.

So if you’re experiencing the same thing, unplug your hub for 10 mins and then see how you get on, since he done that mines been perfect.
 

Mark.J

Administrator
Staff member
ISPreview Team
I've seen a few cases like that. Let us know if the issue returns.
 
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