biscuitbrew
Casual Member
Long time lurker... Finally posting for some advice as my own Google-Fu has found dead ends so far.
Has anyone got first hand experience with Sky Q & BT's Smart Hub 2 - particularly the recurring issue of the Sky Q &/Or Sky Q Mini box(es) dropping internet connection, and requiring internet reconfiguring each time this happens?
I was with Sky for donkeys years for internet and TV, but as I've worked from home for over 13 years I've always highly valued a stable internet connection - so when Openreach run fibre through our street I was all set to jump on a Sky FTTP connection. I waited and watched but even to this day Sky are still only doing FTTC connections in my area (guess we're one of the "small number of homes" mentioned here). I ended up jumping ship to BT for FTTP rather than continue to wait, and really couldn't be any happier with the stability and speed of the connection.
However (there's always a "but" isn't there...), the Sky Q equipment hasn't been too happy since I left Sky Broadband and therefore no longer have the Sky Q Hub. While the initial re-setup/config to the SH2 2 went fine I have been experiencing occasional (2+ times per month) drop-outs on the main Sky Q and/or the Mini boxes we have, where it'll complain my ISP is down and will flat refuse to reconnect until I reconfigure/connect the internet connection again in the main box.
My setup is simple:
BT Smart Hub 2
Sky Q Silver 2TB box (original box, haven't upgraded to the HDR box as yet)
2x Sky Q Mini
BT Smart Hub 2 and Sky Q Silver are in the living room just across the room from each other, currently connected over wifi (I have tried via CAT6 - Sky Q box would configure OK initially and drop the connection a few minutes later, wanting a full reset/reconfigure of the network settings again).
Mini boxes are both upstairs, one in the bedroom directly above the Sky Q Silver & BT Hub, and one in the room above and to the right. I've been very happy with the WiFi coverage of the SH2 so I've not got any wifi discs or any other extender(s) involved, just a "vanilla" setup for each piece of equipment. House is relatively new built (approx. 15 years), walls are paper thin...
Any help and advice is appreciated!
Has anyone got first hand experience with Sky Q & BT's Smart Hub 2 - particularly the recurring issue of the Sky Q &/Or Sky Q Mini box(es) dropping internet connection, and requiring internet reconfiguring each time this happens?
I was with Sky for donkeys years for internet and TV, but as I've worked from home for over 13 years I've always highly valued a stable internet connection - so when Openreach run fibre through our street I was all set to jump on a Sky FTTP connection. I waited and watched but even to this day Sky are still only doing FTTC connections in my area (guess we're one of the "small number of homes" mentioned here). I ended up jumping ship to BT for FTTP rather than continue to wait, and really couldn't be any happier with the stability and speed of the connection.
However (there's always a "but" isn't there...), the Sky Q equipment hasn't been too happy since I left Sky Broadband and therefore no longer have the Sky Q Hub. While the initial re-setup/config to the SH2 2 went fine I have been experiencing occasional (2+ times per month) drop-outs on the main Sky Q and/or the Mini boxes we have, where it'll complain my ISP is down and will flat refuse to reconnect until I reconfigure/connect the internet connection again in the main box.
My setup is simple:
BT Smart Hub 2
Sky Q Silver 2TB box (original box, haven't upgraded to the HDR box as yet)
2x Sky Q Mini
BT Smart Hub 2 and Sky Q Silver are in the living room just across the room from each other, currently connected over wifi (I have tried via CAT6 - Sky Q box would configure OK initially and drop the connection a few minutes later, wanting a full reset/reconfigure of the network settings again).
Mini boxes are both upstairs, one in the bedroom directly above the Sky Q Silver & BT Hub, and one in the room above and to the right. I've been very happy with the WiFi coverage of the SH2 so I've not got any wifi discs or any other extender(s) involved, just a "vanilla" setup for each piece of equipment. House is relatively new built (approx. 15 years), walls are paper thin...
Any help and advice is appreciated!























