Royce
Member
As I can’t do anything about this until after the BH, I need somewhere to vent a bit and ask for advice too.
On Saturday I received emails from my ISP, Zen, saying that I have cancelled my phone line and broadband and I’m migrating to a new ISP. I have not done this. I have no idea where this has come from and don’t know who the new ISP is.
I’ve looked on the ofcom website and reported this to them. It says the current provider can cancel the transfer, but the Zen email says I have to contact the new ISP to stop the transfer.
I hope that when I call Zen on Tuesday it will be easy to resolve, but does anyone have any advice about this? How can this happen with no input from me?
fingers crossed I guess.
On Saturday I received emails from my ISP, Zen, saying that I have cancelled my phone line and broadband and I’m migrating to a new ISP. I have not done this. I have no idea where this has come from and don’t know who the new ISP is.
I’ve looked on the ofcom website and reported this to them. It says the current provider can cancel the transfer, but the Zen email says I have to contact the new ISP to stop the transfer.
I hope that when I call Zen on Tuesday it will be easy to resolve, but does anyone have any advice about this? How can this happen with no input from me?
fingers crossed I guess.























