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Slow d'load speed sky

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Can anybody help here had sky braodband for a couple of weeks now and cant seem to get my proper download speeds??? i have phoned sky and they said they have ran all the various tests and cannot find a problem with the line or modem. The sky rep said that it must be a problem with my laptop i have tried turning of firewalls etc but i am getting nowhere. Meant to be 5mb but only getting 0.7ish mb
 
sky

im with sky max and its 2.16 am and i am getting 15.1megs and thats the norm.

regards R
 
It might help if you could post your router stats.

It may be that your particular area is quite congested, do you mostly use the service in the evenings or is it like this all day long?
 
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The following script should give you detailed stats on a sky netgear router

detailed stats


The script below should run a speedtest on the router itself and display the result in the browser (it is only a rough guide as there's only interger maths), the page won't open until the router finishes downloading the file -

speedtest
 
thanks guys. done the test etc and it shows that i should be getting rate kps 3680. Surfing is fine but as soon as i go to download top speeds are 45kps
 
These slow speeds are anytime of the day when i d'load software it seems ok but it seems when i do an nzb or torrent then then its max is 21kbs
 
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