DAN WAN LAN
Member
I've just recently had FTTP installed By Gigarclear and so far it not going well.
was hoping to future proof myself by getting the 900Mbps connection
The engineers turned up with the wrong tools to dig across my drive (No Tools)
they then fitted the cable up across my garage.
Within 2 hours they were done and at a distance (social distance) the engineer asked me to find the Gigaclear Wifi told me the password to input and there was a connection.
I was told that they don't set up the rest that down to me to connect the Linksys Velop via my phone App. while he was there I done a quick speed test on the Gigaclear speed checker and got 216 Mbps download and 300Mbps Upload.
this was tested with a Samsung Note 10 at close range
the engineer told me the speeds would go up within the hour and off he went.
The speed has not gone up and more to the point all i can get wired from modem to 1Gbps capably PC is 250Mbps.
I have spoken to Gigaclear several times Ive reset the modem and the Velops
tested to just the PC tried a laptop powered down it all again and every single connected device run tests on the Gigaclear speed checker and nothing has helped.
the wired speed drops as low as 60Mbps.
I was told today that there is nothing wrong with the service and getting 250Mbps is to be expected.
I was then given a little story about I have the Ferrari of internet but the speed limits it to 70MPH (something to do with Bandwidth I think).
I feel like I'm paying for a Ferrari but getting a Lemon
So basically I need help please trying to determine what is wrong.
setup is FTTP little grey termination outside little white box inside (DKT comega ) modem?
ethernet to the Linksys Velop and Wifi mesh to second Velop.
wifi signal is strong and I can get 200-300 up and download speed when in good range.
its just the wired side is not.
No VPNs connected when testing and if straight from the modem or from the Velop and nothing else connected the only speed I get wired is 250Max.
I have been reading and looking into this a bit over the last few days and most other people with a 500+Mbps isp get near enough that speed when tested wired.
any help or advise would be much appreciated
was hoping to future proof myself by getting the 900Mbps connection
The engineers turned up with the wrong tools to dig across my drive (No Tools)
they then fitted the cable up across my garage.
Within 2 hours they were done and at a distance (social distance) the engineer asked me to find the Gigaclear Wifi told me the password to input and there was a connection.
I was told that they don't set up the rest that down to me to connect the Linksys Velop via my phone App. while he was there I done a quick speed test on the Gigaclear speed checker and got 216 Mbps download and 300Mbps Upload.
this was tested with a Samsung Note 10 at close range
the engineer told me the speeds would go up within the hour and off he went.
The speed has not gone up and more to the point all i can get wired from modem to 1Gbps capably PC is 250Mbps.
I have spoken to Gigaclear several times Ive reset the modem and the Velops
tested to just the PC tried a laptop powered down it all again and every single connected device run tests on the Gigaclear speed checker and nothing has helped.
the wired speed drops as low as 60Mbps.
I was told today that there is nothing wrong with the service and getting 250Mbps is to be expected.
I was then given a little story about I have the Ferrari of internet but the speed limits it to 70MPH (something to do with Bandwidth I think).
I feel like I'm paying for a Ferrari but getting a Lemon
So basically I need help please trying to determine what is wrong.
setup is FTTP little grey termination outside little white box inside (DKT comega ) modem?
ethernet to the Linksys Velop and Wifi mesh to second Velop.
wifi signal is strong and I can get 200-300 up and download speed when in good range.
its just the wired side is not.
No VPNs connected when testing and if straight from the modem or from the Velop and nothing else connected the only speed I get wired is 250Max.
I have been reading and looking into this a bit over the last few days and most other people with a 500+Mbps isp get near enough that speed when tested wired.
any help or advise would be much appreciated