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Slow provisioning my fibre upgrade?

Openreach left my copper cable open to the elements when it installed the fibre to the outside of my home on 16 October. I since lost service owing to water ingress. Today, I dried the wires out with kitchen roll and restored my service.

The madness of this is that I ordered fibre on 1 October and Zen cannot complete it until 23 November, nearly two months.

In the meantime, Zen has arranged for Openreach to visit me to repair my copper line.

Why does it take two months to deliver fibre?

Zen technical support gets 100% from me, but their salespeople are a great letdown.
 
Not meant to be a criticism, but it feels like there is more to the story than this…

Typically a drop cable + new ONT takes a few hours to be installed. Maybe more if the garden / lawn needs a shallow dig or flagstones etc needs lifting. Sometimes there’s additional work to do at the pole or on the verge if it’s an underground feed. This is usually known in advance and noted as such on the BT Wholesale checker for example.

Do you understand what the particular hold up is with your connection? If not I’d call Zen and speak to someone knowledgeable who can find out and explain it all.
 
Thank you. I live at the top of a 50-metre drive that serves four houses. The ducts are already in place. The Openreach fibre-men were able to feed the fibre into the duct successfully in thirty minutes. The fibre is installed (and the fibre is next to the house entry point rolled up into a loop), but I will need an ONT. Zen's salespeople are of the view that the date is fixed.

However, Openreach has damaged my copper line in installing the fibre. Now Openreach will need to fix the copper. I have failed to argue that it may be better to finish the fibre installation rather than fault detect the copper.
 
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Zen are party to the Ofcom automatic compensation scheme. See here for details.

It’s worth reminding Zen that you are due two different lots of compensation which are clocking up.

1. Delayed repair following loss of service @ £8.40 per calendar day since the fault for the copper fault, if they haven’t repaired it within two business days.

2. Delays with the start of a new service @ £5.25 per calendar day since the day the service was due to go live, for the new FTTP.
 
Thank you all. Openreach has dried out the copper and re-terminated.

Yes, the fibre installation is not past its due date: it is just on a long lead time. Zen tells me that delays have been caused by Openreach strikes.

Zen technical support has been excellent.
 
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