koksy
0
Hi guys, having only ever had a 512k connection in the past, I've just switched to O2 8Mb broadband. I have a pc using Xp and a new laptop running vista and I'm using the wireless router supplied by O2. Only problem is that my download speed when I test it on various sites always seems to come back at 512k. The upload speed, however, is coming back at 820k. Would love to check this on the bt speedtest site but have so far been unable to do so as it's always busy. Ive done all the spyware and malware checks etc and full virus scan with avg with nothing found.
O2 have been incredibly helpful but we don't seem to be getting anywhere. Thank god tech support is a freephone number! They tell me I should be able to get 2Mb speeds on my line but they can see from their own tests that I'm not getting anywhere near that. They have raised a fault with BT who have replaced my "equipment" at the exchange (Hove- showing as green on the exchange check and 1 mile away from me) but this hasn't cured anything. I've plugged into the master socket and nothing changes.
It seems a bit odd that the reading always comes back at 512k though... is my line possibly stuck at 512k or something?
Anybody any ideas about what i can try next?
O2 have been incredibly helpful but we don't seem to be getting anywhere. Thank god tech support is a freephone number! They tell me I should be able to get 2Mb speeds on my line but they can see from their own tests that I'm not getting anywhere near that. They have raised a fault with BT who have replaced my "equipment" at the exchange (Hove- showing as green on the exchange check and 1 mile away from me) but this hasn't cured anything. I've plugged into the master socket and nothing changes.
It seems a bit odd that the reading always comes back at 512k though... is my line possibly stuck at 512k or something?
Anybody any ideas about what i can try next?























