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Slow speeds

I swapped to Giganet a couple of weeks ago now on the 500Mbit package.

In the initial days I was only getting 150Mbps on speedtests, so I figured maybe they were training the line of whatever so would improve. Sure enough in the coming days I was getting 400-500Mbps. Only this past week it has now fallen again to 200Mbps and has now been like this for several days.

This has affected the upload also which was getting 80Mbps but now only 30Mbps.

Is this expected in the initial weeks? or should I have been getting the 400Mbps+ from the get go?

Thanks!
 
Absolutely not, you should get the full speed straight away.

The first people to complain to would be Giganet.

What infra are you on? Is it Openreach? Is 500 Mbps the fastest they can offer you too?
 
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Last time I contacted Giganet over the phone (Jan 2023) I got through within a minute and the agent was very helpful. YMMV though
 
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