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Smart meters in the North not working properly due to connectivity

They shouldn't...


When our power went out for a couple hours, ALL networks went dead. And I mean all. Even the ESN was essentially gone, the generator at the site didn't kick in - so we were totally cut off. No O2/VF from CTIL and no EE/3 MBNL or ESN. (The power cut was on the 2nd October, O2/VF only just came back online last night!!!!)

The DSLAM for VDSL also did not come back on for 2 hours, which makes me think that had no BBU either!
That's really really bad..
 
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My smart meter barely works - occasionally (once every few weeks) it's able to squeeze out a reading onto my Octopus account, but most of the time it's just "no data available". It seems to save up the data for a week or so, but the connection only succeeds every couple of weeks, so it's very intermittent and gappy.

I'm in one of the problem areas that doesn't use a mobile network for smart meter readings, so I presume it's signal issues. Family members are on the other side of the divide and have perfect working meters using the cellular network. There is probably a non-technical reason why they needlessly split the country in two like this - two companies both "owed" contracts for some favour or other by the last government.

I used to contact Octopus every so often, but the only response was always to send yet another bloke round to have a look, which invariably involved turning my power off for ten minutes to poke around and no fix. Sometimes, it was the same bloke again - I got tired of waiting in for blokes and the power disruptions and now just send meter readings to them old-style.
 
My smart meter barely works - occasionally (once every few weeks) it's able to squeeze out a reading onto my Octopus account, but most of the time it's just "no data available". It seems to save up the data for a week or so, but the connection only succeeds every couple of weeks, so it's very intermittent and gappy.

I'm in one of the problem areas that doesn't use a mobile network for smart meter readings, so I presume it's signal issues. Family members are on the other side of the divide and have perfect working meters using the cellular network. There is probably a non-technical reason why they needlessly split the country in two like this - two companies both "owed" contracts for some favour or other by the last government.

I used to contact Octopus every so often, but the only response was always to send yet another bloke round to have a look, which invariably involved turning my power off for ten minutes to poke around and no fix. Sometimes, it was the same bloke again - I got tired of waiting in for blokes and the power disruptions and now just send meter readings to them old-style.
They must be aware of the cause, so sending engineers round is them basically doing it as an exercise to make you think they trying to fix it. Complete waste of resources.

The only benefit of sending an engineer is if they were actually to do something to get it in signal range like moving the meter to a better location. Which I havent heard of anyone doing, its usually a poke, or a meter swap out.

Now Panaroma have revealed Octopus can actually arrange the other type of communications module, you could prod them for that to be fitted, and refuse any other type of visit.
 
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