orange
Regular Member
Been on SMARTY for a few weeks now, but I seem to have this issue that it does not want to connect to 4G. This seems to be an issue everywhere I go which is strange because I'm in North London and the coverage checker indicates good 4G almost everywhere. Either I get 5G in a few places (understandable) or it drops back to 3G (H or H+). It sits on 3G around 98% of the time.
The weird thing is I can connect to 4G/4G+ on a 200MB three data SIM just fine. Attached 2 screenshots of this, taken today, minutes apart. The first is SMARTY, where if I try to manually select the 4G signal it says 'Can't connect'. The 2nd with the three SIM which connects to 4G automatically.
Things that I've tried:
The weird thing is I can connect to 4G/4G+ on a 200MB three data SIM just fine. Attached 2 screenshots of this, taken today, minutes apart. The first is SMARTY, where if I try to manually select the 4G signal it says 'Can't connect'. The 2nd with the three SIM which connects to 4G automatically.
Things that I've tried:
- Restarted my phone many times
- Trying the SIM 1 and SIM 2 slots
- The default APN settings, the ones on the SMARTY website and the 3 APN - all have the same issue
- Contacted SMARTY help, who have checked my account and said there is nothing wrong.
- Got a replacement SIM - which has the same problem.























