Sponsored Links

SMARTY is failing me bigtime!

HelenWales

Casual Member
Hi, I am new and not a techie. Over the past several weeks my SMARTY unlimited has left me high & dry each morning at aroung 07:30 until ?? after we gone to bed anyway. What use is that - I can no longer use the iPlayer on my TV as buffering continually, etc with other apps. FB, etc etc. Anyone have any idea what is going on; of course, their Support say everything is OK. Help, money going down the pan here.
snippet from my routers log:
2021-10-29 08:18:32 System Notice Device f4:**:**:1f:**:44 disconnect HUAWEI-B525-96CA
there are multiple instances of this each day
 
Hello @HelenWales

It does seem like the local Three (Smarty) mast has problems, by the looks of it.
Have you tried using the SIM in your phone, though? If it works in your phone, then there could be a problem with the router.
If it also doesn't work in your phone, you can just try to use other payg operators (Voxi/Vodafone, Giffgaff/O2) that might work better in your area.
 
Hi, welcome to my world. SMARTY is in a state of flux at the moment. SMARTY shares its network with IDMobile and Three and SMARTY is at the bottom of the pecking order. SMARTY lie to keep you from going elsewhere, they oversell. As a short term measure, choose a lower quality setting, it uses less data.
 
Sponsored Links
Alternatively, see if you can set the router to 3G, it will be slow, but perhaps usable.
 
Yesterday I did notice that my three service inexplicably stopped working about 10AM, it was connected to 4G and had 4/5 signal bars. This is in Portsmouth as I'm on holiday there atm. It showed signal but it wouldn't even send or receive whatsapp messages. About 10 mins later I got a flood of messages and it worked for 5 mins before doing the same again. It started working again after that though.
 
The 50GB offer is back, but it's not. One part of the main page says it is, one part says not, Simple honest mobile, LOL!
 
Last edited:
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules