I am about to send a vitriolic letter to Three and would like to have someplace to perch for second thoughts.
have a look at this and help me back in my tree with it, please.
have a look at this and help me back in my tree with it, please.
Name and address of idiot witheld
Sim card number *****##
Account number not known.
This is to inform you that I am instructing my bank to withold further payments on my contract with you until you sort out my account and reimburse the money overcharged.Around the time that O2 put their new mast across the road from me I started getting trouble with the USB modem (an Huawei Mobile Broadband stick, number: E353 HSPA+. (HTH.))
Although I never manged to kick it into anything more than 2 or 3 bars without hanging it out of the window, the service was adequate for my needs -until the end of the year.
Around about Christmas-time, 2012, about 10 days from the end of the bill period, the only web page I could recieve was notification my bandwidth limit had been reached. It never occurred to me that having stopped me using any more than that which I had contracted to use, you would charge as much again for apparently doing so, despite all evidence to the contrary.
I may have gone overboard with the YouTube videos for a few days in the middle of that month but 20 days service out of which my normal consumption is 10 to 12 GB for the whole month out of an allowance of 15GB should have warned me that something was wrong with your network.When in January -and the start of a new billing period, I used the modem to download some 30 or 40 weather charts, wrote a few blog posts and switched off for the morning, I thought that everything was OK.I was annoyed with both O2 and 3 when, on rebooting, I found another message telling me that I had once more gone over my bandwidth.
Finally realising something was wrong with your product, I took the modem down to the local "3" store and asked them if they would try the modem in one of their machines.I was surprised when they told me they didn't have anything it could be tried on, since they were selling sticks with the same fittings and much the same contract. Considering the efficiency of the place (they couldn't have got rid of me any sooner had they used violence and bad language (in fact they were very polite and, as I said, efficient)) I thought that unhelpful.
As you know, I have never been able to access my account online. Your agent insisted I phone you and see if you might grant me a new modem once I had proven to your satisfaction I am not an idiot. (I must admit, I could see it from his point of view.) But I don't have a "3" sim I can use (my present phone is locked and the old one can't find a signal with the phone sims you gave me.) and I didn't fancy paying 20 or 30 pence per minute to hear five minutes or more of canned bull and advertising before being fobbed off with an Asian based sub-contract company set up to deal with Microsoft-based users while rapidly running out of credit.
(Besides, your offshore helpline can't help me with my Linux based desktop because:
A. You do not send warnings to Linux users when their bandwidth limit is approaching.
B. It is often difficult to get a Linux distro that sees your device as anything more than a storage medium.
C. The only time I have used your helpline I got so horribly tied up I couldn't remember what I was doing -or trying to do and so frustrated that I had to hang up.)
I wonder if there is some way we can settle this without my having to pay any more over-inflated bills?Perhaps you can sell the recording of the above mentioned call to India's Funniest Phone-ins?Yours sincerely.Raving Loony.
I know I need to get the dates sorted more clearly but I can't be bothered looking through my paperwork. I'll get the banks to give me a printout of the times they have overcharged me.
Anyone here have any idea how long a USB dongle should last?
The contract still has an year to run.
Would any dongle work if I got hold of one and put my SIM card in it, or does it have to be Huawei?
(What's annoyed me is that I gave one away about 6 months back.)
Sim card number *****##
Account number not known.
This is to inform you that I am instructing my bank to withold further payments on my contract with you until you sort out my account and reimburse the money overcharged.Around the time that O2 put their new mast across the road from me I started getting trouble with the USB modem (an Huawei Mobile Broadband stick, number: E353 HSPA+. (HTH.))
Although I never manged to kick it into anything more than 2 or 3 bars without hanging it out of the window, the service was adequate for my needs -until the end of the year.
Around about Christmas-time, 2012, about 10 days from the end of the bill period, the only web page I could recieve was notification my bandwidth limit had been reached. It never occurred to me that having stopped me using any more than that which I had contracted to use, you would charge as much again for apparently doing so, despite all evidence to the contrary.
I may have gone overboard with the YouTube videos for a few days in the middle of that month but 20 days service out of which my normal consumption is 10 to 12 GB for the whole month out of an allowance of 15GB should have warned me that something was wrong with your network.When in January -and the start of a new billing period, I used the modem to download some 30 or 40 weather charts, wrote a few blog posts and switched off for the morning, I thought that everything was OK.I was annoyed with both O2 and 3 when, on rebooting, I found another message telling me that I had once more gone over my bandwidth.
Finally realising something was wrong with your product, I took the modem down to the local "3" store and asked them if they would try the modem in one of their machines.I was surprised when they told me they didn't have anything it could be tried on, since they were selling sticks with the same fittings and much the same contract. Considering the efficiency of the place (they couldn't have got rid of me any sooner had they used violence and bad language (in fact they were very polite and, as I said, efficient)) I thought that unhelpful.
As you know, I have never been able to access my account online. Your agent insisted I phone you and see if you might grant me a new modem once I had proven to your satisfaction I am not an idiot. (I must admit, I could see it from his point of view.) But I don't have a "3" sim I can use (my present phone is locked and the old one can't find a signal with the phone sims you gave me.) and I didn't fancy paying 20 or 30 pence per minute to hear five minutes or more of canned bull and advertising before being fobbed off with an Asian based sub-contract company set up to deal with Microsoft-based users while rapidly running out of credit.
(Besides, your offshore helpline can't help me with my Linux based desktop because:
A. You do not send warnings to Linux users when their bandwidth limit is approaching.
B. It is often difficult to get a Linux distro that sees your device as anything more than a storage medium.
C. The only time I have used your helpline I got so horribly tied up I couldn't remember what I was doing -or trying to do and so frustrated that I had to hang up.)
I wonder if there is some way we can settle this without my having to pay any more over-inflated bills?Perhaps you can sell the recording of the above mentioned call to India's Funniest Phone-ins?Yours sincerely.Raving Loony.
I know I need to get the dates sorted more clearly but I can't be bothered looking through my paperwork. I'll get the banks to give me a printout of the times they have overcharged me.
Anyone here have any idea how long a USB dongle should last?
The contract still has an year to run.
Would any dongle work if I got hold of one and put my SIM card in it, or does it have to be Huawei?
(What's annoyed me is that I gave one away about 6 months back.)
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