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So far so good!

BoyTheo

Casual Member
Here is my report with BE.

I ordered BE Internet. Their website looks clean friendly and professional. They do have some snazzy flash animations which normally is a downer, but they manage to get away with the snazzy stuff without sacrificing features, clarity and simplicity in their website.

Ordering was a simplicity. Their control panel is functional and easy to navigate, plus it looks nice.

Pricing, is not cheap, but at 24mbs for 24£ a month, I think it's definitely reasonable.

After ordering, a "BE Box" (a rebranded SpeedTouch 780 wifi router) arrived. It is a lightweight router, very nice that it does so much with so little mass. The box looks nice, and comes with everything you could possibly need and more. ADSL filter, ethernet cables, phone cables, all of it. I already had most of that stuff which was a waste, but there you go. The upgrade was nice because my other modem was only level B, not G like this nice router.



Their call center seems to be in India, which annoys me. But then the service was fine. I was told that despite that my old ISP (v21!) disconnected me before BE reconnected me, and that I already received my BE box, I couldn't be connected any earlier, as they needed to send an engineer in to service my switch box. So basically I had 1 day of disconnectivity, which was more v21's fault than BE. In the meantime however, I was able to use the old analogue modem with BE, which saved me some trouble. I actually gave up on using the modem however cos my laptop didn't have it, and having to use two computers was just a pain. So I waited till today to get the broadband set up.

In the mean time I had used their interface to report some tickets. One of them was responded to very quickly. The other one, which was basically asking "can you connect me today instead of tomorrow", I didn't get a reply to yet (Saturday today), although I may do come Monday. Either way it's no problem as I'm already connected, and to be honest I the request was unlikey to get a response saying anything other than "no you need to wait till friday". Still it was worth a try :)

Here was the first of any minor snags. The box comes with a manual, and a leaflet saying that the manual is out of date and actually the "BE Box" has a wifi key already, which is printed on the underside of the box. The manual says that it's just "plug in and go".

Well, it was plug in and go. So in fact the problem was that it was easier than the stupid leaflet says. Thankfully I never read the instructions :) The leaflet tells me to visit http://bebox to set your router settings, which totally DID NOT WORK. The manual mentions no settings ability.

I was able to find the settings however, by cleverly disconnecting the phone line from the router, and then trying to access the internet. I was presented with an error page, with the URL http://speedtouch.lan/cgi-bin/blablablablabla.

So from there, I guessed, that the modem's control page is http://speedtouch.lan . And I was correct, it is speedtouch.lan :) From there, I found an extensive.

There was an installation CD, and the online instructions give tons of RIDICULOUS complicated instrucitons saying I must install some unix tools, from the terminal, using sudo, and configure loads of ridiculous stuff to get it working. All of that I ignored, and got it working doing it the most simple way, just plugin in and go.

Funnily enough, I didn't even need to enter my username and password into the BeBox!! Well, that's handy :)

The wifi "just worked" the moment I turned it on! Everything, "just worked". There was no WEP protection however, but I had no problem changing my WEP code via the speedtouch.lan control panel. The control panel is nice.

It really was plugin, and go.

But you just had to ignore: 1) The online help telling you to use the terminal to install some unix programs that would manage the connection. 2) The manual. 3) The leaflet.

All of which contradicted each other. But it was plugin, and go, so no problem there.

For any BeBox users, try using http://speedtouch.lan if you can't find the modem's control panel.

The speed turns out to be good in my area. I did make sure I plugged my modem right into the socket without any extension cords like I used to have. My modem reports 1,200 up / 17,660 down speed. I can seemingly get around 2MBytes/s download! I did have to download two files at once, because it seemed like I was maxing out the server I was testing ;) That server could only handle 1MB/s.

No problems so far with the connection, but it's only been two hours.

So, in summary: Great website, great speeds, nice modem, easy installation everything is just "plugin in and go", despite the TERRIBLE documentation that makes pure simplicity seem like confusing hell. No hassles of

Overall, I am very happy with my experience with Be so far. Let's hope it stays this way!
 

spy_sat5

Top Member
Those speeds are pretty remarkable and im surprised your migration from v21 to BE went so smoothly

How long was teh queue to get through to the call center?

any downtime?

any caps, port throttles, fup's?

Anyway, you seem happy with your purchase, congratulations
 

dlmatthews

Casual Member
Hi BoyTheo,

A couple of bits of info for you....

1. The call centre was moved from India (as it wasn't great), and is now situated in Bulgaria - Sofia specifically.

2. The single download instance limit of 1MB/s may be due to one of a few things:-
a) You're using wireless - this has been known to limit at approx 1MB/s per download
b) The router is limitting this (because of the "Browser Interception" - only use of this is if you are using Parental Control, or the "clever" way the router directs you to its own page when the internet is down). You can find out how to switch this interception of here - see the post headed "Fix for slow downloads caused by interception checks".
c) The remote server has a limit on transfer rates per connection (to prevent ppl overloading the server) - this is often approx 1MB/s. If you try servers like MS, Yahoo, Zen's Fuller Test Files, you'll probably find they go faster than 1MB/s - between 1.5 & 2MB/s.

3. Regarding the router's address - "http://bebox" probably didn't work because your TCP/IP settings on your PC probably aren't picking up the DNS suffix that the router allocates via DHCP - this is ordinarilly because people have manually set their own DNS server addresses on their PC or they are for some reason not picking up the connection specific DNS suffixes. If this was corrected on your PC, you'd probably find "http://bebox" works.

The router is actually configured with the original Speedtouch settings, and Be's customised verison, so the following will normally get you to the router's page:-
http://bebox
http://bebox.config
http://speedtouch
http://speedtouch.lan
http://dsldevice
http://192.168.1.254
http://10.0.0.138


Hope that all helps ;)
 

dlmatthews

Casual Member
How long was teh queue to get through to the call center?
any downtime?
any caps, port throttles, fup's?
Never had to use the call centre myself - ticket system is just fine for me. Those I know that use the call centre, say they get answered pretty quickly - the good thing is it is actuall an 0800 number.

There aren't any caps or port throttling. Port 25 is blocked, but can be lifted if requested for those with a static IP address. There's a FUP, but nobody has fallen foul of this yet - and this is with some saying they download 200-300GB per month, and one I saw saying he had done 500GB in a month.
 
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