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NaNookles

Casual Member
....dont bother phoning you back.

Amazing really, if I was selling a product and someone left me a message that they wanted the top product I would be back on the phone to them in seconds.

Seems that 48 hours and counting is about right for this mob though.
 

Markus123

Member
If you looked at their website, you would see that they posted about having problems with the phone 29th October - 1st November resulting in missing some messages.

I phoned them yesterday (now that they've fix the phones) and I got a reply within 5 minutes. Also I've emailed them getting a response in 20 minutes which I'd say is pretty impressive.
 

Simon J

Casual Member
I have to say that support is one of Aquiss' biggest assets. What you have experienced, NaNookles, is not the usual level of service.
 

RED REBEL

Casual Member
....dont bother phoning you back.

Amazing really, if I was selling a product and someone left me a message that they wanted the top product I would be back on the phone to them in seconds.

Seems that 48 hours and counting is about right for this mob though.

Yes that level of service from Aquiss sounds just about right to me
 

Kits

Super Moderator
Staff member
ISPreview Team
....dont bother phoning you back.

Amazing really, if I was selling a product and someone left me a message that they wanted the top product I would be back on the phone to them in seconds.

Seems that 48 hours and counting is about right for this mob though.
This was replied with the quote below by Markus on checking there was information about the problem with the phones and calls going missing. This can happen to anyone and surely not an offence to hang someone for.


If you looked at their website, you would see that they posted about having problems with the phone 29th October - 1st November resulting in missing some messages.

I phoned them yesterday (now that they've fix the phones) and I got a reply within 5 minutes. Also I've emailed them getting a response in 20 minutes which I'd say is pretty impressive.
This supported the fact Aquiss did have a problem with the phones and things have been sorted out


Yes that level of service from Aquiss sounds just about right to me
Your reply shows selective reading and I assume no interest in the fact technical things can go wrong.
 

NaNookles

Casual Member
Whilst I do not expect to have to go through their web page to establish if they will respond to me or not, I do appreciate that these things happen.

If they are having issues with their phone lines, given they are for sales etc, one would have expected a big red banner accross their page alerting potential customers. Otherwise, this sort of thing happens.

Either way, I have subsequently left them two messages after the phones were fixed and neither have been responded to. The last was two whole days ago.
 

aquiss

ISP Rep
Morning NaNookles,

I've gone through all the outstanding voicemails. Apart from 3 this morning (prior to 9.00am) every call where we have had a number left has been returned.

It would therefore appear we need to take this up again with the inbound telephone provider and find out if they have had issues again.

If you private message with me a contact number I will get someone to call you, which is the very least we can do given the odd problem you have been facing.
 
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