NUT
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4 months into my 12 month contract I had to leave and by tuesday I should be going live with sky....but now post office are getting really s****y with me and I would need advice on possibly what to do
I talked about my problems on here before but a brief summary.
I joined september 2009 and was was supposed to go live on the 10th I think it was but for whatever reason the service was delayed for activation for a week (that was just the start of it) their zyxel router they supplied to me kept constantly disconnecting me..bascally unusuable for service. I phoned on the er......29th of september as I had had enough of it all and got told on the phone my connection had dropped out at least 70 times in 2 days. I was diagnosed as having a faulty router and got told 3/5 working days I would have a replacement. 2 weeks later and another 5 phone calls and low and behold replacement eventually arrived. Another zyxel. I thought....better luck this time let's use my service......2nd Zyxel exactly the same as the first i.e. not working. I gave up phoning and used my old NETGEAR (which is still going strong after 3 years) Now I phoned a couple of weeks ago to ask for username and password for my router as I had to factory reset and I needed the info again. I got hung up midway through the call without the information given to me! I thought that's the last straw and I want out as I can't continue with this shabby customer service. I emailed complaints and got my MAC but now I'm being threatened with cancellation charges which after all the grief I've had with customer service.....I think is pretty disgusting to be honest. Would I have a good chance in fighting this? and what would be the best option for me as I feel i've been paying for a pretty much useless service for the past 4 months.
I joined september 2009 and was was supposed to go live on the 10th I think it was but for whatever reason the service was delayed for activation for a week (that was just the start of it) their zyxel router they supplied to me kept constantly disconnecting me..bascally unusuable for service. I phoned on the er......29th of september as I had had enough of it all and got told on the phone my connection had dropped out at least 70 times in 2 days. I was diagnosed as having a faulty router and got told 3/5 working days I would have a replacement. 2 weeks later and another 5 phone calls and low and behold replacement eventually arrived. Another zyxel. I thought....better luck this time let's use my service......2nd Zyxel exactly the same as the first i.e. not working. I gave up phoning and used my old NETGEAR (which is still going strong after 3 years) Now I phoned a couple of weeks ago to ask for username and password for my router as I had to factory reset and I needed the info again. I got hung up midway through the call without the information given to me! I thought that's the last straw and I want out as I can't continue with this shabby customer service. I emailed complaints and got my MAC but now I'm being threatened with cancellation charges which after all the grief I've had with customer service.....I think is pretty disgusting to be honest. Would I have a good chance in fighting this? and what would be the best option for me as I feel i've been paying for a pretty much useless service for the past 4 months.























