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Some Exchange Only lines missed in EO unfuddling?

Hi,

Has anyone else come across a situation where it appears that BT Openreach has missed some lines out of an EO 'unfuddling' process? Here's an interesting one and I'd appreciate some expert opinions please:

Cabinet 5 on exchange Errol was put in in 2014 to cater to the EO lines. However, I've found properties where the lines still show as EO. These properties are within 250M of the exchange and are dotted around the village in no particular pattern.

For example, check the Police Station @ PH2 7QQ. It reports as an EO line yet Digital Scotland tell me they were sorted in 2014 by Cab 5. Most other results close to the exchange in the old part of the village show as 'fibre' enabled and Cab 5. The post office is usually the best starting point when searching for an EO line in Scottish villages and it also reports as Cab 5.

I also have an exact phone number here for one of the properties and it too shows as EO in all the checkers.

Best,
Arleyguy
 
The network rearrangement that Openreach does won't necessarily fix every EO line in an area, it's often a matter of whether or not you can build a street cabinet in a location close to where the majority intersect. But in some areas, particularly sparse rural communities that can be quite spread out, then there may be limitations.

In the example you give it's worth considering that at 250 metres an EOL should still deliver a good broadband connection via exchange-based services. On the other hand I take your point and also wonder why the results are so different for properties in such close proximity. It's probably best to query the exact reasoning via Digital Scotland, but make sure to give them a precise address:

http://www.scotlandsuperfast.com/contact/

If you fail to find an answer then I can probe Openreach directly :) .
 
Thanks, makes sense. I've made an enquiry with Digital Scotland, I wonder if you could additionally ask BT please as my experience is that sometimes one will be more forthcoming than the other.

Errol never got ADSL2+ so the affected folks are left with the very limiting upload speeds of the 8mbit down flavour.
 
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I heard back from Digital Scotland. Reading between the lines of their response, it's possible that BT doesn't actually pass them the info about which lines (and how many) are missed in an EO 'superfast' upgrade.

Certainly there doesn't appear to be a plan to redress it. Presumably these people are rather anomalously included in the 'final 5%' of hard to reach premises even though most will be in pretty urbanised areas.

Would ordering a second line to your home and then cancelling the original work as a way of getting a superfast line or is there a possibility that BT would find there was spare copper pairs that also missed the EO unfuddling work and you'd end up £150+ worse off and with two ADSL-only lines?

Best,
Arleyguy
 
I would suspect that the latter is almost certain to be the end result.

The drop wire - the bit of the line from the "pole to the house" - contains more than one pair.

Working backwards, you'd then normally have the line back to the cabinet - the "D-side" section which connects there to the line back to the exchange - the "E-side".

In your case, there's just the "E-side" which will take a certain physical route.

If when you ordered there were no spare "E-sides" then a new one would have to be run.

If it just so happened that the "E-side" cables pass so close to a VDSL/phone cab pair that it could be run from that, and that doing a little re-routing were cheaper, then you might just get lucky.

But I'd have thought that the percentage of cases where this is true is extremely small.

Just my take, not an Openreach engineer ;)
 
Thanks, luckily I'm not affected and only a small number are but it's an interesting omission behind the claims of BT and Digital Scotland. Joe public might reasonably expect all lines to be dealt with once it's announced.
 
Thanks, luckily I'm not affected and only a small number are but it's an interesting omission behind the claims of BT and Digital Scotland. Joe public might reasonably expect all lines to be dealt with once it's announced.

I am in an area affected by this sort of circumstance myself. I recently had the privilege of watching BT install the fiber cable past my front door whilst making the exchange 200 yards away as EO.

Even though I live 200 yards away from the exchange there is no Fiber coming into my house. I was informed by the local broadband roll-out organiser to inquire again after 2020 if I still wanted it. They suggested i look at satellite options. I believe that there are some in the village and he adjacent village that have fiber connections to their home but I am in between the two villages. I live on the same road as the exchange and I have 6Mb download connection speed and 0.3 upload. I live between Slimbridge and Cam in Gloucestershire.

I was told last night by BT that this was a poor service and that they guarantee 7Mb but the line should be able to handle 19Mb. I have five polls to the exchange and I have been informed by an engineer 5 breaks in the line. A tree fell down and they added a new break rather then replace the whole line. i was informed by the engineer that one neighbour even has threaded a power cable around one of the telephone lines so that they can power there flood lighting ring on a Minage. He reported to me that if there was a short or power surge it would travel up the line and cause a number of issues foe the residents.

What was amusing was the engineer did nothing to fix or highlight it to openreach. He was there to check the wooden poles and that was all he did. One by One. We had a great chat.

anyway.

I just don't know what I can do to improve my situation and that of the other 20 to 40 residents. We have just had two new estates built. it took months for BT to connect them if they went with BT it was quicker of course. No fiber but travel down one road 1/3 of a mile and they have fiber.

My take is it is not economically advantageous to upgrade the equipment and hook up the remaining residents so they will wait until a wireless option is available.
 
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