helpme
0
I have tried all day with no luck. I have a TP Link modem router TD-8817. I have set up the connections between the modem router, phone line socket, and my PC as per the setup diagram that came in the modem router's manual. I use the modem router's setup CD and used its setup wizard... keyed in the connection type (PPPoE), VPI (0), VCI (38), Encapsulation Mode (PPPoE VC-Mux), Username and Password as supplied to me in an email from Xilo.
And yet no matter how many times I've tried, I keep getting an error message saying
Fyi, the entire email Xilo sent me to set up my modem router is as follows (I've XXXed out the personal details like phone number and username and password for privacy) :
Line number : XXXXXXXXXXX
Username : XXXXXXXXXXXXXX
Password : XXXXXXXXXXXX
Modulation : Auto / Multimode
Encapsulation : VC MUX
VPI : 0
VCI : 38
MTU : 1432 (Recommended)
DNS : 193.238.80.30
DNS : 91.212.90.30
DNS : 193.227.247.30
Can someone please help me out and tell me what went wrong possibly? Also there is no option in the modem router setup wizard to key in the Modulation, MTU and the three DNS numbers Xilo supplied in their email to me. So I have no idea if the broadband is not working because I didn't key in those things?
I also have an ASUS RT-N66U Router sitting around but have not used it yet as I can't even get the TP Link modem router working properly. The ADSL light on the modem router shows up as a solid block of green light so I know that the ADSL line is fine. The phone line is up and running as well. I just think maybe I did something wrong with the way I set up the modem router??? I don't know.
But this happens everytime : at the very last step of the setup wizard, when the wizard is "Verifying router settings...", I get an error message at the end saying "1. Please check the WAN connection type and parameters. 2. Please check your network connectivity and retry."
I tried sending Xilo lots of messages but they have not replied and its almost 4 hours ago since I last sent my message to them. I'm starting to think they don't want to help me...
And yet no matter how many times I've tried, I keep getting an error message saying
Fyi, the entire email Xilo sent me to set up my modem router is as follows (I've XXXed out the personal details like phone number and username and password for privacy) :
Line number : XXXXXXXXXXX
Username : XXXXXXXXXXXXXX
Password : XXXXXXXXXXXX
Modulation : Auto / Multimode
Encapsulation : VC MUX
VPI : 0
VCI : 38
MTU : 1432 (Recommended)
DNS : 193.238.80.30
DNS : 91.212.90.30
DNS : 193.227.247.30
Can someone please help me out and tell me what went wrong possibly? Also there is no option in the modem router setup wizard to key in the Modulation, MTU and the three DNS numbers Xilo supplied in their email to me. So I have no idea if the broadband is not working because I didn't key in those things?
I also have an ASUS RT-N66U Router sitting around but have not used it yet as I can't even get the TP Link modem router working properly. The ADSL light on the modem router shows up as a solid block of green light so I know that the ADSL line is fine. The phone line is up and running as well. I just think maybe I did something wrong with the way I set up the modem router??? I don't know.
But this happens everytime : at the very last step of the setup wizard, when the wizard is "Verifying router settings...", I get an error message at the end saying "1. Please check the WAN connection type and parameters. 2. Please check your network connectivity and retry."
I tried sending Xilo lots of messages but they have not replied and its almost 4 hours ago since I last sent my message to them. I'm starting to think they don't want to help me...
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