Glad it is now sorted for you helpme fingers crossed it was just teething issues, as for butler working for Matt no I can assure you he doesn't.
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That's a relief. I was getting pretty stressed out with 2 days off internet, the kids still on their summer holidays and my eldest getting all stroppy because she has no internet and the last thing I wanted was someone shouting at me on here when all I wanted was to get my problem sorted. I apologise if I had made Xilo out to be a bad company just because of one person's comments. In all honesty, the only person from Xilo I've corresponded with throughout this was Matt and he was nothing but decent and civil in his replies.
The phonecalls thing well, it would be nice to speak to an actual person on the phone while sorting this out. Would have saved a lot of time. Anyway it was my fault for not noticing on his website that he stated the sales email helpdesk is not 24/7 whereas the support one was. I have always been corresponding with him via the sales email helpdesk so far and yes I have gotten replies from him out of hours before, so I somehow assumed that was not just a mon-fri 9-5 thing.
The internet is sorted now. I was told this was caused by a rate limit at the TTB end due to an excess of incorrect login attempts on my end, and after Matt had gotten the radius log resetted and rebuilt, I have been able to login perfectly fine with the same modem configurations on my TP Link I used when I posted my first message on this thread. Of course I don't really understand the technical workings of this explanation but I left it to Matt and his expertise to get this fixed.
I can't really figure out how I managed to login incorrectly so many times prior to that, because I started trying to login using my TP Link modem on Saturday morning, having used the modem's setup wizard to configure my modem settings for Xilo. I did however, leave my old O2 wireless box connected to the phoneline and on all day on Friday and only switched it off before I went to bed in the night. I believe my daughter told me the O2 internet suddenly stopped working at about 3 or 4 pm that day, so perhaps the O2 box was trying to reconnect to O2 using the old O2 login details all that time until I switched it off at night. I don't know. And of course, after I tried logging in with the correct modem configurations for the TP Link, on Saturday morning, and it did not work, I then tinkered around with the configurations a lot, hoping to get it working as a result, and that just probably made things worse.
I'm just glad things are sorted and hopefully no more problems from now on.