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someone please help me figure out why i cant set up my xilo broadband

I did mention it in a previous post. I rang and got through to recorded messages. Nobody picked up my call. And I tried the sales line and the support line. No need to shout. Maybe read a bit before commenting.

Edited to add that this was the post in which I mentioned calling both Xilo support and sales lines with no luck : http://www.ispreview.co.uk/talk/sho...-set-up-my-xilo-broadband?p=232035#post232035

And to be honest, it's not the first time I tried calling Xilo on the phone and got through to a recorded message and no one on the other end. I don't place a great deal of hope on someone answering me whenever I call Xilo, from my previous experiences.
 
You did not need to apologise if you really didn't mean to shout. You could easily have gone back and edited it so the caps lock are gone. But you didn't. Which says to me you intended the effect to be shouty. Do you work for Xilo by the way? If so, I am starting to get a really bad vibe about the company after all this.
 
Glad it is now sorted for you helpme fingers crossed it was just teething issues, as for butler working for Matt no I can assure you he doesn't.

@ Butler would seem at present there are a few mentioning issues with calls not being answered from Xilo on TBB as I was told when asking around if there was anything I needed to know about the company status.

A little worrying when you have seen them start to slip on answering calls lets hope they sort the problems quickly.
 
Glad it is now sorted for you helpme fingers crossed it was just teething issues, as for butler working for Matt no I can assure you he doesn't.
.

That's a relief. I was getting pretty stressed out with 2 days off internet, the kids still on their summer holidays and my eldest getting all stroppy because she has no internet and the last thing I wanted was someone shouting at me on here when all I wanted was to get my problem sorted. I apologise if I had made Xilo out to be a bad company just because of one person's comments. In all honesty, the only person from Xilo I've corresponded with throughout this was Matt and he was nothing but decent and civil in his replies.

The phonecalls thing well, it would be nice to speak to an actual person on the phone while sorting this out. Would have saved a lot of time. Anyway it was my fault for not noticing on his website that he stated the sales email helpdesk is not 24/7 whereas the support one was. I have always been corresponding with him via the sales email helpdesk so far and yes I have gotten replies from him out of hours before, so I somehow assumed that was not just a mon-fri 9-5 thing.

The internet is sorted now. I was told this was caused by a rate limit at the TTB end due to an excess of incorrect login attempts on my end, and after Matt had gotten the radius log resetted and rebuilt, I have been able to login perfectly fine with the same modem configurations on my TP Link I used when I posted my first message on this thread. Of course I don't really understand the technical workings of this explanation but I left it to Matt and his expertise to get this fixed.

I can't really figure out how I managed to login incorrectly so many times prior to that, because I started trying to login using my TP Link modem on Saturday morning, having used the modem's setup wizard to configure my modem settings for Xilo. I did however, leave my old O2 wireless box connected to the phoneline and on all day on Friday and only switched it off before I went to bed in the night. I believe my daughter told me the O2 internet suddenly stopped working at about 3 or 4 pm that day, so perhaps the O2 box was trying to reconnect to O2 using the old O2 login details all that time until I switched it off at night. I don't know. And of course, after I tried logging in with the correct modem configurations for the TP Link, on Saturday morning, and it did not work, I then tinkered around with the configurations a lot, hoping to get it working as a result, and that just probably made things worse.

I'm just glad things are sorted and hopefully no more problems from now on.
 
No worries any technical help we are always able to guide but if it is in need of sorting ISP side then only someone from Xilo can help. I thought it was something in the radius that was causing the problem which isn't your fault.
 
I have noticed in the past that sometimes the auto config on the TP Link routers gets confused; I had issues with Pipex consistently trying to config as a PPPOE instead of PPPOA and had to enter everything manually.
(Back in the days I only got 1Mb :crap:)
 
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