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timeless

ULTIMATE Member
Staff member
Volunteer Mod
oh well seems l cant test with the bt speed tester consistently get a result telling me theres something wrong and to contact my provider whos not in over weekends.
 

djreynolds

Top Member
Pavillion.....ur link expects me to PAY to tell folks that F4 is below par.

hmmm IDFTS, sorry.

anyways, over weekend and since mid-day today I have been getting lost connections to the internet (even tho router checks out all the way to F4).

Can't even get to the BT speedtester when logged into F4, when the fault occurs.

Occasionally it'll fail to authenticate, but mostly the router says its talking to F4 no probs, even when all the internet goes away. Didn't think to use OpenDNS to see if its the F4 DNS box again, so might try that later.

Judging by 'echoes' on a chatbox I was using, the lost connection isn't instantaneous. You get longer and longer delays until finally pffft.

I've bellyached abt the difference between the speeds recorded by BT speedtester (logged into F4) and those from speedtest.net before now. Either the EURisp gateway is iffy, or its just congestion. Either way we are getting no-where, so the my-next-isp thread becomes more important with each passing day.
 

Pistoleer

Top Member
Pavillion.....ur link expects me to PAY to tell folks that F4 is below par.
Just a quick note mate, you dont have to pay to sign the petition there.. i and many others have already done so. 33 replies so far, though several from what looks like the same people. You can read them here http://www.ipetitions.com/petition/wwwfast4net/signatures.html

Yep, i think many of us have decided to leave.. the issue for us with new connections is this 85 quid fee... just need to try and sort that out then im outta of there.
 

Kits

Super Moderator
Staff member
ISPreview Team
If thye force you to pay to get a MAC code report this to OFCOM and start a small claims court action to get it back, All the post son these forums with places where Paul and Steve replied many weeks ago wil show in a court that you were patiant for a long while.. The speeds the last few days would trigger of auto fault reports on BT but unless the ISP is willing to upgrade( buy more pipes) there would be no solution to your problem hence charging you to leave would be an unfair charge since they cannot supply you what you are paying for.
 

tracker

ULTIMATE Member
....................The speeds the last few days would trigger of auto fault reports on BT but unless the ISP is willing to upgrade( buy more pipes) there would be no solution to your problem hence charging you to leave would be an unfair charge since they cannot supply you what you are paying for.
Playing devils' advocate...what peeps are paying for is a broadband internet connection at any speed up-to 8mbps....whilst they are connecting they are receiving the service at whatever speed....:hrmph:
 

djreynolds

Top Member
Ah sorry pistoleer, I'm having a bad-brain day. Maybe its just the bad dose of flu, but more likely me just being a bit dim.

Anyways, with small claims court you don't get expenses or costs do you? It would 'cost' most working folks more than the £85 in lost time, I think. So I'll spend the next 2 months lookin for an alternative when my year is up. I pay em by cheque, so they won't be able to raid my account & get away with it.

As for the ANONYMOUS poster on that petition well, if F4 have (say) 2000 customers and have (say) 50 of them unhappy, that's a 97.5% happy-bunny rating, so I don't expect them to pull out all the stops. Not commercially cost-effective.

Statistics really sucks, doesn't it, but accountants rule the world now, so that's the way it gets played.

I think the moaning phase is over ppl. Just wasting electrons & raising your blood pressure. Start making alternative arrangements but let us all know how you get on.
 

kungfumaster9

Top Member
Are people still getting the poor speeds? My brother's just sent me results from speedtest.net and speedtester.bt.com and they seem fine.

I did notice that the WinMTR trace did show some new hops after c7304 though; not sure if this has anything to do with it.
 

tghe-retford

Top Member

Not too bad...

Though the comparison of port 80 and port 21 show a different story:

OpenOffice.org through the UK Mirror Service:

FTP: stuck at 0.9kB/s (7.2Kbps)
HTTP: 512-622kB/s (4-4.86Mbps)
 

tghe-retford

Top Member
I did notice that the WinMTR trace did show some new hops after c7304 though; not sure if this has anything to do with it.
Code:
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

  1    59 ms     3 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    37 ms    36 ms    38 ms  c7304.hath.eurisp.net [212.248.232.242]
  3    37 ms    37 ms    36 ms  212.248.155.117
  4    37 ms    36 ms    37 ms  212.248.197.6
  5    42 ms    43 ms    43 ms  212.248.197.22
  6    44 ms    44 ms    45 ms  bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
  7    45 ms    44 ms    43 ms  212.58.238.133
  8    43 ms    43 ms    43 ms  rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.
Yep, the hops have changed (see 3 & 4 in the above tracert). Both IP addresses for hops 3 and 4 are registered to Thus (Your Communications) at Manchester.
 

pavilion

Top Member
Are people still getting the poor speeds? My brother's just sent me results from speedtest.net and speedtester.bt.com and they seem fine.

I did notice that the WinMTR trace did show some new hops after c7304 though; not sure if this has anything to do with it.

The speed probs start at 6pm to 12am .... My speeds been ok to now (16.34pm)

And also its at weekends as well.
 

pavilion

Top Member
WinMTR trace for bbc.co.uk -

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   c7304.hath.eurisp.net -    2 |  116 |  114 | 1281 | 2123 | 2829 | 2407 |
|                         212.248.155.117 -    2 |  116 |  114 | 1188 | 2140 | 3000 | 2344 |
|                           212.248.197.6 -    5 |  116 |  111 | 1265 | 2133 | 2812 | 2329 |
|                          212.248.197.22 -    2 |  116 |  114 | 1250 | 2107 | 2829 | 2204 |
|       bbc-gw0-linx.prt0.rbsov.bbc.co.uk -    3 |  116 |  113 | 1125 | 2133 | 2985 | 2110 |
|                          212.58.238.133 -    2 |  116 |  114 | 1000 | 2118 | 2891 | 2157 |
|                          212.58.238.145 -    4 |  116 |  112 | 1188 | 2132 | 2938 | 2032 |
|                    www3.rbsov.bbc.co.uk -    4 |  116 |  112 | 1266 | 2128 | 2890 | 2500 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
 

tghe-retford

Top Member
Manchester?!? I thought we were moved away from Manchester because of the problems we had last time?
Looks like it, look at hop 14:
Code:
--------------------------------------------------------------------------------------------
VisualRoute Connection Test to 
Performed on 1 Oct 2007 16:24:32 GMT
--------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %loss | IP Address      | Node Name                            | Location             | ms  | Graph      | Network                                                               |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
| 0   | 0     | 205.234.111.204 | DTG311.visualware.com                | Ashburn, VA, USA?    | -   |            | Defender Technologies Group  LLC DEFENDER-1                           |
| 1   | 0     | 205.234.111.129 | r03-8.iad.defenderhosting.com        | Washington, DC, USA  | 0   | +          | Defender Technologies Group  LLC DEFENDER-1                           |
| 2   | 0     | 69.65.112.25    | r01.iad.defenderhosting.com          | Washington, DC, USA  | 18  | +-         | Defender Technologies Group  LLC DEFENDER-1                           |
| 3   | 0     | 69.65.112.2     | r02.iad.defenderhosting.com          | Washington, DC, USA  | 0   | +          | Defender Technologies Group  LLC DEFENDER-1                           |
| 4   | 0     | 205.198.14.245  | ge2-10.as.eqxashva.aleron.net        | Washington, DC, USA? | 0   | +          | AGIS ALERON-205-198                                                   |
| 5   | 0     | 154.54.5.41     | v3494.mpd01.dca02.atlas.cogentco.com | Washington, DC, USA  | 0   | +          | Performance Systems International PSINET-B2-54                        |
| 6   | 0     | 154.54.7.229    | t7-2.ccr02.dca01.atlas.cogentco.com  | Washington, DC, USA  | 93  | +-         | Performance Systems International PSINET-B2-54                        |
| 7   | 0     | 154.54.6.14     | t2-4.mpd03.jfk02.atlas.cogentco.com  | New York, NY, USA    | 221 | -+-------- | Performance Systems International PSINET-B2-54                        |
| 8   | 0     | 66.28.4.42      | t2-2.mpd02.lon01.atlas.cogentco.com  | London, UK           | 97  | +-         | Cogent Communications COGENT-NB-0000                                  |
| 9   | 0     | 130.117.2.25    | t3-3.mpd01.lon01.atlas.cogentco.com  | London, UK           | 100 | +-         | Performance Systems International Inc. COGENT-EUROPEAN-OPERATIONS-001 |
| 10  | 0     | 195.66.226.81   | g-1-1.RTLON-THN-PE-01.yourcomms.net  | London, UK?          | 87  | +-         | London Internet Exchange (LINX)                                       |
| 11  | 0     | 212.248.197.26  | -                                    | (United Kingdom)?    | 82  | +          | Your Communications Ltd.                                              |
| 12  | 0     | 212.248.197.9   | -                                    | (United Kingdom)?    | 100 | +-         | Your Communications Ltd.                                              |
| 13  | 0     | 212.248.197.5   | -                                    | (United Kingdom)?    | 83  | +          | Your Communications Ltd.                                              |
| 14  | 0     | 212.248.155.118 | -                                    | Manchester, UK?      | 84  | +          | Point to Point Links Manchester                                       |
| ... | -     | -               | -                                    | -                    | -   |            | -                                                                     |
(Last hop removed as it revealed my IP address)
 
Last edited by a moderator:

kungfumaster9

Top Member
My memory isn't all that good but a few months ago when people had ping and latency problems, I'm sure they moved us away from Manchester and to London.

Looking at a post from a while back WinMTR traces used to show c7304.hath then gw.hath and then 212.248.197.22.

This last hop now appears later though I'm not quite sure why they've decided to take a longer route to reach the same point :confused:
 

Pistoleer

Top Member
My memory isn't all that good but a few months ago when people had ping and latency problems, I'm sure they moved us away from Manchester and to London.

Looking at a post from a while back WinMTR traces used to show c7304.hath then gw.hath and then 212.248.197.22.

This last hop now appears later though I'm not quite sure why they've decided to take a longer route to reach the same point :confused:
Here is the post you are thinking of i believe.

Who said anything about a new supplier? EurISP are still are supplier and they're the only one at the mo: it's a different network in London that users are being moved to rather than the one in Manchester that's been a problem.

There are more pipes on the new network so it'll solve the current congestion issue.
and then
Good afternoon, all,

The faults I raised with EurISP for customers who had kindly supplied me with fault updates have been closed en massé by EurISP who have in all cases advised that the move to a new network backbone has completed and thus latency faults should be resolved.

Indeed, as I test the connection now on my Fast4 line, the results I get for each hop are around 30 - 50ms: previously, they were over 100ms and in some cases, over 200ms.

I've therefore updated our status pages (http://www.fast4.net/members/_files/system_status.asp) to advise that this is resolved: customers should be able to confirm this by opening a command prompt and using the command tracert www.google.com - you should note a better response at each 'hop' than you did previously.

One potential issue that I have noticed this morning however is that although the latency and ping rate is now lower, the speed of the connection is also lower - in my case, reporting at around 1MB with the BT speedtester. This may however be due to the line being retrained from the exchange due to the changes to the network backbone - ADSLMax retraining normally completes in three days so if you are noticing the same problem as me, it should improve over the next few days.
This follows, 1 and half months ago..heh..soothsayer..
I think people should start some sort of group action for Fast4 to waive leaving costs (activation/migration charges) due to the lack of service. Judging by the packet loss it hasnt improved and unless people want to wait for another cycle of:

Nag Eurisp

Eurisp attempt to find fault

Eurisp claim to fix fault

All tickets to be wiped out as fault is 'fixed'

Faults come up again - restart process.
 

djreynolds

Top Member
Been sucking hard all evening. Finally stopped working altogether at 20:50.

All router checks pass, but I can browse NOTHING.

Change to OpenDNS server settings and......

voila! she crawls :-(

IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1967 kbps

http://www.speedtest.net/result/189049021.png
 

pavilion

Top Member
Been sucking hard all evening. Finally stopped working altogether at 20:50.

All router checks pass, but I can browse NOTHING.

Change to OpenDNS server settings and......

voila! she crawls :-(

IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1967 kbps

http://www.speedtest.net/result/189049021.png

Do a test by useing - http://www.thinkbroadband.com/speedtest.html

Just click start ...... then re do the test and trick port 80 and then post your both tests m8
 
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