chrissyyy
ULTIMATE Member
I had a similar horrendous experience with O2 and it really did make me think twice about porting in again, in November.It was a nightmare trying to speak to anyone who understood the issue. o2 customer service seems to be entirely offshore and poorly trained (and I spoke to lots of them), social media team took over a week to respond and then told me to take the issue up with my old provider. o2 store staff understood but had no direct contact with anyone who could help. They told me to email the complaints resolution team. It took them 10 days to respond (they promise a response within 5 days). Was about 3 weeks before everything was fixed. Had to carry 2 phones with me, one for outgoing calls, one (with my old sim) for incoming. During the whole ordeal I never received any communication from any department on what steps were being taken or what progress was being made. I did get compensation credited to my account though which amounted to free airtime for the duration of my contract. If it wasn't for the volt benefits I would leave asap.
O2 in terms of customer service were absolutely atrocious and couldn’t comprehend how I was an O2 customer but my number did not show on the network.
Nearly two weeks of having no access to my number at all, the O2 community forum stepped in and sorted the stuck port. Without them it would have taken months.
I ported back into O2 in November and it went smoothly.
I agree though, if it wasn’t for Volt I wouldn’t be with O2.























