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split-port: why is this still a thing?

It was a nightmare trying to speak to anyone who understood the issue. o2 customer service seems to be entirely offshore and poorly trained (and I spoke to lots of them), social media team took over a week to respond and then told me to take the issue up with my old provider. o2 store staff understood but had no direct contact with anyone who could help. They told me to email the complaints resolution team. It took them 10 days to respond (they promise a response within 5 days). Was about 3 weeks before everything was fixed. Had to carry 2 phones with me, one for outgoing calls, one (with my old sim) for incoming. During the whole ordeal I never received any communication from any department on what steps were being taken or what progress was being made. I did get compensation credited to my account though which amounted to free airtime for the duration of my contract. If it wasn't for the volt benefits I would leave asap.
I had a similar horrendous experience with O2 and it really did make me think twice about porting in again, in November.

O2 in terms of customer service were absolutely atrocious and couldn’t comprehend how I was an O2 customer but my number did not show on the network.

Nearly two weeks of having no access to my number at all, the O2 community forum stepped in and sorted the stuck port. Without them it would have taken months.

I ported back into O2 in November and it went smoothly.

I agree though, if it wasn’t for Volt I wouldn’t be with O2.
 
I had a similar horrendous experience with O2 and it really did make me think twice about porting in again, in November.

O2 in terms of customer service were absolutely atrocious and couldn’t comprehend how I was an O2 customer but my number did not show on the network.

Nearly two weeks of having no access to my number at all, the O2 community forum stepped in and sorted the stuck port. Without them it would have taken months.

I ported back into O2 in November and it went smoothly.

I agree though, if it wasn’t for Volt I wouldn’t be with O2.
The community forum doesn't have advisors now so it would be a much worse experience unfortunately.

Just try the executive emails I guess...
 
The community forum doesn't have advisors now so it would be a much worse experience unfortunately.

Just try the executive emails I guess...
I know, which gave me incredible anxiety when it looked like I may have potentially been experiencing a split port again in November. I was just being impatient :LOL:
 
problem solved.
I have to say - took almost 3 weeks and many attempts, but the complaint was handled well by a competent advisor who compensated me with 3 free months of 60GB plan.
only because I went through the formal complaint route though.
social media and chat advisors were totally hopeless since day 1.
 
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You have, you joined as a Virgin EE customer and now use o2.
Virgin was my first mobile network decades ago, back when they were (entirely?) a PAYG network using one2one. I still remember my original number starting 07905, which shows in Ofcom records as belonging to "EE Limited (TM)", presumably meaning it's ex T-Mobile. Virgin never owned these numbers.

To bring the Virgin customers with EE/T-Mobile numbers over to O2 I presume some kind of mass port was performed, and these numbers will revert to EE if/when Virgin subscribers cancel.
 
I genuinely wonder whether anything will happen to my VM number range (like becoming an O2 range, is that even possible)
I guess O2 will “purchase” the number range from Virgin. It’s odd that Virgin have their own number block full stop - Sky are like this as of right now.
 
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