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Spusu drain roaming allowance when UK data has finished.

dribbler

Regular Member
Pardon my English, it is not my first language.

Now, this has happened before.

Spusu CS flagged this issue a long while ago and said they have dealt with this issue, however this is now happening again. I ran out of UK data allowance yesterday, however I am still browsing internet like normal. Decided to check my account and I see that roaming allowance is draining as I use data in the UK. Has anyone else has this issue with them? My roaming data is turned on, however it should not work like that, what if I decide to travel tomorrow and I have no data to use while I am abroad?

Spusu settings for any extra charges are set to 0, so not getting any surprises there.

I've raised this again with CS just now.

Any input welcome.
 
Pardon my English, it is not my first language.

Now, this has happened before.

Spusu CS flagged this issue a long while ago and said they have dealt with this issue, however this is now happening again. I ran out of UK data allowance yesterday, however I am still browsing internet like normal. Decided to check my account and I see that roaming allowance is draining as I use data in the UK. Has anyone else has this issue with them? My roaming data is turned on, however it should not work like that, what if I decide to travel tomorrow and I have no data to use while I am abroad?

Spusu settings for any extra charges are set to 0, so not getting any surprises there.

I've raised this again with CS just now.

Any input welcome.

I've entered this as #24 in the list of Bizarre Things About Spusu.
 
I thought roaming data overlapped with UK data so exhausting UK data would also exhaust roaming data? For the majority of UK users for the majority of the time, being able to spend roaming allowance on top of UK allowance seems like a good thing?
 
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Thats normal on their current T&Cs
They keep always on data, however speed is severely reduced.
 
Ok so customer services explained this to me, see attachment.. a bit misleading if you ask me, however if you see DETAILS near the price, it says ''of which'' ..

So the UK data is 40GB not 50GB.
The screenshot fits with my intuitive understanding that you pay for 50 GB of data allowance in the UK of which 10 GB can be used for EU roaming (or variations on these numbers).

I thought all my previous networks of Three UK, Virgin Mobile, Vodafone, VOXI, Smarty, O2, EE, etc. did it this way.

My interpretation is you have 50 GB of data allowance to use in the UK but you can use less than this when roaming in the EU as the cost of providing the service in the EU is higher to the service provider than providing the same in the UK.
 
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I guess one question which comes to my mind now is which service provider has an allowance for data used in their domestic market which is completely separate from the allowance for data used for EU roaming?

(In particular, so that the domestic allowance can be exhausted while leaving the EU roaming data allowance untouched.)
 
I guess one question which comes to my mind now is which service provider has an allowance for data used in their domestic market which is completely separate from the allowance for data used for EU roaming?

(In particular, so that the domestic allowance can be exhausted while leaving the EU roaming data allowance untouched.)
I never heard of such a thing. Don't think it exists.
 
I guess one question which comes to my mind now is which service provider has an allowance for data used in their domestic market which is completely separate from the allowance for data used for EU roaming?

(In particular, so that the domestic allowance can be exhausted while leaving the EU roaming data allowance untouched.)
Nothing is separate afaik, but Tesco is the only major provider that uses your standard allowance when roaming, no limits in sight (other than the usual 60/120d FUP)
 
Nothing is separate afaik, but Tesco is the only major provider that uses your standard allowance when roaming, no limits in sight (other than the usual 60/120d FUP)
Yes, but this is disappearing next year I think, right?

Also if you are on Unlimited Data with VMO2 + Volt - you also get the unlimited data in EU, that's the only unlimited data roaming allowance left in UK after Brexit.
 
Yes, but this is disappearing next year I think, right?

Also if you are on Unlimited Data with VMO2 + Volt - you also get the unlimited data in EU, that's the only unlimited data roaming allowance left in UK after Brexit.
That has been supposedly disappearing for a few years, it hasn't happened yet 😂

I have unlimited data on VMO2 with Volt and the 25GB limit still clearly shows up on my account unless it is bugged
 
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This is the new default (#BrexitBenefits).

You have X amount of data, of which only Z can be used for roaming.

When actually roaming you'll have at your disposal whichever is the smallest out of what's left of X for the month and Z.
Just to confirm, let's say with my EE 100GB Plan

X: 100GB
Y: 50GB I can use while roaming

What the OP is saying is that once you use the 100GB, it started using the 50GB, I always understood if the 100GB was gone I wouldn't be able to use anymore even while roaming, but while roaming I can't use anymore than 50? right?
 
I just checked my Special plan with Spusu for 2.90£ where you get 1GB data. Both the roaming and UK data are now 0. I cant seem to understand this kind of formula, I'll just leave it the way it is it's kinda freaking me out now lol. They both drained at the same time.
 
I just checked my Special plan with Spusu for 2.90£ where you get 1GB data. Both the roaming and UK data are now 0. I cant seem to understand this kind of formula, I'll just leave it the way it is it's kinda freaking me out now lol. They both drained at the same time.
I have the same plan and have checked the contract summary. There is 1 GB UK data allowance of which 1 GB can be used for EU roaming so both will go down at the same time.

I'm unaware of any network that does this differently but would be happy to be told the name of a service provider which does it differently.

Plan details - spusu 1 special
- monthly fee for a flexible monthly plan: £2.90
- unlimited minutes/unlimited SMS/1 GB of data, per month
- part of the plan usable for EU roaming, up to 500 minutes/500 SMS/1 GB
- inclusive EU international calls, up to 500 minutes (for EU countries only)
- eSIM or physical SIM card
- unrestricted 4G/5G speeds
- VoLTE and WiFi Calling for supported devices
 
Just to confirm, let's say with my EE 100GB Plan

X: 100GB
Y: 50GB I can use while roaming

What the OP is saying is that once you use the 100GB, it started using the 50GB, I always understood if the 100GB was gone I wouldn't be able to use anymore even while roaming, but while roaming I can't use anymore than 50? right?
No, the 50GB roaming allocation is a subset of the total data of 100GB.
If you used 70GB of your data and then go roaming, you'll only have 30GB left.
If you've used up all the 100GB, then you have zilch to roam on.

Same as it's always been really, not sure why we are having this conversation. :)
 
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