STAC codes?

[LeeWillRockYou]

I'm wanting to cancel my Three contract or at least not let it renew for another month.
They've sent me a STAC code, what do I do with it?

I've already joined a new provider, so I can't give it to them - can I?

I've tried texting it to 75075 but nothing really happened.

I appreciate this is a nice new way to end contracts hassle free but what about us poor buggers who don't do things the straightforward way?

 

[twocats]

You could get a PAC code and then tell your new provider you want to move the Three number to them.
That way it automatically cancels the Three contract.
Or just phone up Three and cancel the contract, although you have to listen to a lot of sales talk as well.

 

[Bubblesthefish6]

I'm wanting to cancel my Three contract or at least not let it renew for another month.
They've sent me a STAC code, what do I do with it?

I've already joined a new provider, so I can't give it to them - can I?

I've tried texting it to 75075 but nothing really happened.

I appreciate this is a nice new way to end contracts hassle free but what about us poor buggers who don't do things the straightforward way?

You have to give it to your new provider. You don't text it to them. It depends who your provider is. Reply with who it is and I'll tell you the procedure.

EDIT: you can give it to your new provider if you have already joined them

 

[LeeWillRockYou]

Lebara

 

[Bubblesthefish6]

Lebara

Ah ok same as me then . Lebara also give you £10 free credit for porting in a number so you might as well do that. I don't know if you can request a PAC whilst having an active stac? Might as well try it. To PAC your number over to Lebara, go to this page https://mobile.lebara.com/gb/en/portin

Probably best to do the PAC as I can't really find any info with Lebara and STAC codes. If you can't get a PAC, just get a pay and go SIM card and dump the Three number on there, it's a MBB one so no one will care (I'm guessing)

 

[LeeWillRockYou]

Thanks, I'll give it ago and report back.

 

[LeeWillRockYou]

That appears to have worked, thank you! Although annoyingly it told me that my final bill will be £22.49, whereas it said £0.00 before and I had this confirmed by customer services before.
Things are never straightforward for me

 

[Bubblesthefish6]

That appears to have worked, thank you! Although annoyingly it told me that my final bill will be £22.49, whereas it said £0.00 before and I had this confirmed by customer services before.
Things are never straightforward for me

Interestingly, they are trying to charge me £20.72 for cancelling within 14 days and claiming that they lost the 5G hub that I sent them. they really need to sort out their cancellation procedure.

 

[vcommsmind]

You use a STAC if you don't want to move the number to the new network. You give the STAC to your new provider, they use it to notify your old provider that you've moved without moving your number and that terminates the old contract with the old provider. Any contractual liabilities would apply (eg if you had a 2 year contract and used a STAC 6 months in, they'd be within rights to charge you for the remaining 18 months).

You use a PAC if you want to move and keep your existing number. Same process, but the old/new providers will ensure your number is moved to the new provider.

If you are not looking to take a new contract/agreement with someone else, you don't use a PAC or a STAC and simply contact your current provider and give notice normally.

In your case, if you've already moved, and don't want the old number, you contact your current provider and give notice in the usual way - so usually a 30 day notice period.

I'm assuming you could also use a STAC on a PAYG sim, but I pay no attention to Pay As You Go stuff generally so can't be sure.

 

[Bubblesthefish6]

You use a STAC if you don't want to move the number to the new network. You give the STAC to your new provider, they use it to notify your old provider that you've moved without moving your number and that terminates the old contract with the old provider. Any contractual liabilities would apply (eg if you had a 2 year contract and used a STAC 6 months in, they'd be within rights to charge you for the remaining 18 months).

You use a PAC if you want to move and keep your existing number. Same process, but the old/new providers will ensure your number is moved to the new provider.

If you are not looking to take a new contract/agreement with someone else, you don't use a PAC or a STAC and simply contact your current provider and give notice normally.

In your case, if you've already moved, and don't want the old number, you contact your current provider and give notice in the usual way - so usually a 30 day notice period.

I'm assuming you could also use a STAC on a PAYG sim, but I pay no attention to Pay As You Go stuff generally so can't be sure.

Yes you can use PAC STAC on PAYG

 

[johnro]

And how do i use it?

I have a code from 3 and my new contract is with 3 again
I was told I have to use another provider. Do I txt it somewhere?

 

[meritez]

And how do i use it?

I have a code from 3 and my new contract is with 3 again
I was told I have to use another provider. Do I txt it somewhere?

If it's a STAC, and you no longer want the number, you can give it to anyone on another network to use to terminate the number.

 

[kommando828]

I was told I have to use another provider. Do I txt it somewhere?

Get a cheap non Three PAYG sim card and use the STAC which will cease the number.,

 

[johnro]

Asking again

How that STAC number has to be used pls?

Let's say I'll give it to Boris and he's thick
What he has to do wit it?