Greetings all,
Last year I had a real puzzling problem, which thanks to the help of this forum, was identified as a high resistance fault. It didn't stop BT taking 6 months, coupled with tons of excuses, to switch us onto a new line "in the road", and then only after I'd written to the Home Office.
However, all has been pretty fine until the last month or so. Firstly, I have to say that I'm not exactly sure when this problem started, as I'm disabled with spinal complications, I sometimes spend long periods in bed, or at least "out of it", so this may have started sooner.
The problem is this:
Assuming I power up my router, the connection will run it's customary 4-6mbps. But, after a period of usually between 50 minutes and 75 minutes, it drops instantly to around 50-80kbps.
My first thought was that the router was at fault, so I went through the process of changing and trying everything that I could. I tried two old BTVoyager modems (105 and 200), a Netgear wireless affair, and as my usual modem had just died, I've bought a Zoom X6 within the last week. All give the same results.
I then tried testing on my Compaq Sg3100 desktop (Vista), Dell 1520 laptop (Vista), my wife's Sony Vaio netbook (XP), and my daughter's Samsung r519 (Win7) - wireless and hard-wired. Same thing again.
I tried changing the filter 6 times (I've got a dozen or so of the things knocking around). No difference. Then I changed the LAN cable several times, and the phone cable (router to wall socket) several times too. No difference. Took the faceplate at the wall off, put it back on. No difference. Disconnected the telephone. No difference. The only thing that brings the internet back up to speed is to reboot the modem or router in question.
I don't use any extension cables, and I just have one phone, one filter, and the short, standard bundled length of cables used.
My ISP, Fast, have given their customary brilliant service, guiding me through and double-checking everything I've done.
But that's it - we're out of ideas. It now lies in the hands of BT - initial testing shows no problems whatsoever at Fast's end and at BT's end, yet there clearly IS a problem. Bearing in mind my previous experiences with BT (not just last year's example), I have zero faith in them, and want to avoid another battle with them.
Answers of course, are greatly appreciated - the internet is everything to me. I have to do internet shopping, so I'm fearful that a total loss again would cause me no end of problems.
By the way, here's a typical BT Speedtest report:
When router has been freshly rebooted:
Download Speed 4532 kbps
Max achievable speed 7150 kbps
Download speed achieved during test 4532 kbps
For your connection, acceptable range of speeds is 600-7150 kbps
Your DSL connection rate is 6496 kbps (Down)
Your DSL connection rate is 448 kbps (Up)
IP Profile for your line is 5000 kbps
Some router stats:
Transmit Power 11.9dB
SNR margin 14.5dB (Down) 22dB (Up)
Line attenuation 37.5dB (Down) 21dB (Up)
When router has been on for around an hour, and problem arises:
Download Speed 510 kbps
Max achievable speed 7150 kbps
Download speed achieved during test was 510 kbps
For your connection, acceptable range of speeds is 600-7150 kbps
Your DSL connection rate is 6496 kbps (Down)
Your DSL connection rate is 448 kbps (Up)
IP Profile for your line is 5000 kbps
The test was not conclusive and further testing is required.
Router stats are the same as above.
Last year I had a real puzzling problem, which thanks to the help of this forum, was identified as a high resistance fault. It didn't stop BT taking 6 months, coupled with tons of excuses, to switch us onto a new line "in the road", and then only after I'd written to the Home Office.
However, all has been pretty fine until the last month or so. Firstly, I have to say that I'm not exactly sure when this problem started, as I'm disabled with spinal complications, I sometimes spend long periods in bed, or at least "out of it", so this may have started sooner.
The problem is this:
Assuming I power up my router, the connection will run it's customary 4-6mbps. But, after a period of usually between 50 minutes and 75 minutes, it drops instantly to around 50-80kbps.
My first thought was that the router was at fault, so I went through the process of changing and trying everything that I could. I tried two old BTVoyager modems (105 and 200), a Netgear wireless affair, and as my usual modem had just died, I've bought a Zoom X6 within the last week. All give the same results.
I then tried testing on my Compaq Sg3100 desktop (Vista), Dell 1520 laptop (Vista), my wife's Sony Vaio netbook (XP), and my daughter's Samsung r519 (Win7) - wireless and hard-wired. Same thing again.
I tried changing the filter 6 times (I've got a dozen or so of the things knocking around). No difference. Then I changed the LAN cable several times, and the phone cable (router to wall socket) several times too. No difference. Took the faceplate at the wall off, put it back on. No difference. Disconnected the telephone. No difference. The only thing that brings the internet back up to speed is to reboot the modem or router in question.
I don't use any extension cables, and I just have one phone, one filter, and the short, standard bundled length of cables used.
My ISP, Fast, have given their customary brilliant service, guiding me through and double-checking everything I've done.
But that's it - we're out of ideas. It now lies in the hands of BT - initial testing shows no problems whatsoever at Fast's end and at BT's end, yet there clearly IS a problem. Bearing in mind my previous experiences with BT (not just last year's example), I have zero faith in them, and want to avoid another battle with them.
Answers of course, are greatly appreciated - the internet is everything to me. I have to do internet shopping, so I'm fearful that a total loss again would cause me no end of problems.
By the way, here's a typical BT Speedtest report:
When router has been freshly rebooted:
Download Speed 4532 kbps
Max achievable speed 7150 kbps
Download speed achieved during test 4532 kbps
For your connection, acceptable range of speeds is 600-7150 kbps
Your DSL connection rate is 6496 kbps (Down)
Your DSL connection rate is 448 kbps (Up)
IP Profile for your line is 5000 kbps
Some router stats:
Transmit Power 11.9dB
SNR margin 14.5dB (Down) 22dB (Up)
Line attenuation 37.5dB (Down) 21dB (Up)
When router has been on for around an hour, and problem arises:
Download Speed 510 kbps
Max achievable speed 7150 kbps
Download speed achieved during test was 510 kbps
For your connection, acceptable range of speeds is 600-7150 kbps
Your DSL connection rate is 6496 kbps (Down)
Your DSL connection rate is 448 kbps (Up)
IP Profile for your line is 5000 kbps
The test was not conclusive and further testing is required.
Router stats are the same as above.























