Sponsored

Strange issue with Three when power fails

clivejo

Regular Member
My local area has been experiencing a lot of power cuts recently, to the point were I installed a 24VDC UPS to power my comms equipment as an attempt to keep a stable connection. However, that does not seem to help, for some reason my local Three mast goes offline when there is a power cut. (I thought it was law for them to be battery and generator backed for rural areas, but turns out not to be the case) The mast refuses to let me back on the network (I can't even see a 4G connection) and no amount of Three Tech support turning it off and on again helps. They have to do a network refresh, in order for me to get back online.
The last time it happened, I got to speak to a higher level technical support, who said that this was a common thing to happen and that to resolve the issue I should lock the modem to 3G and use some data on that, then force the modem to 4G. Is this as common as he makes out? It would explain why a few years back I had a solid 4G connection at home and then disappeared for no reason whatsoever.
 

sof006

Regular Member
Be the first time i've heard of that, very strange issue. I wonder if the same issues can occur on other networks?
 

TTJJ

ULTIMATE Member
Maybe it's the device itself detecting a faulty cell and remembering not to connect to it?
 

clivejo

Regular Member
Maybe it's the device itself detecting a faulty cell and remembering not to connect to it?
Don't think so to be honest. It's very stable 100% of the time when the mast hasn't been disrupted by the power failure. Its like the 4g signal on the mast just disappears. Does it with my fixed mobile internet and also mobile phone. We are expecting thunder storms this weekend so potentially going to play havoc with power lines again.
 
Last edited:

Seani

Top Member
Don't think so to be honest. It's very stable 100% of the time when the mast hasn't been disrupted by the power failure. Its like the 4g signal on the mast just disappears. Does it with my fixed internet only and also mobile phone. We are expecting thunder storms this weekend so potentially going to play havoc with power lines again.
Are you on 4G only mode in the device settings?
 

clivejo

Regular Member
Currently using a MikroTik SXT-LTE6 dish powered via a 24VDC UPS.

But I was seeing the same on a Teltonika RUT950 with Poynting 4G-XPOL Antenna.

In addition a number of Pixel devices.
 
Top
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £15.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: None
  • Vodafone £19.50 (*22.50)
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Shell Energy £21.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*38.20)
    Speed 36Mbps, Unlimited
    Gift: £65 Reward Card
Large Availability | View All
Cheapest Ultrafast ISPs
  • Hyperoptic £20.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: None
  • Vodafone £24.00 (*27.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Community Fibre £25.00 (*29.50)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Gigaclear £26.00 (*54.00)
    Speed: 400Mbps, Unlimited
    Gift: None
  • Virgin Media £27.00 (*51.00)
    Speed: 108Mbps, Unlimited
    Gift: None
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (3489)
  2. BT (3006)
  3. Politics (1921)
  4. Building Digital UK (1914)
  5. FTTC (1882)
  6. Openreach (1817)
  7. Business (1671)
  8. Mobile Broadband (1468)
  9. Statistics (1403)
  10. FTTH (1364)
  11. 4G (1270)
  12. Fibre Optic (1164)
  13. Virgin Media (1157)
  14. Wireless Internet (1149)
  15. Ofcom Regulation (1139)
  16. Vodafone (836)
  17. EE (828)
  18. TalkTalk (760)
  19. 5G (758)
  20. Sky Broadband (744)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules