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Strange Problem with new Three 5G Tower.

Stageshoot

Pro Member
Ok, this is an odd one

Setup.
5G Router CPE Pro
3 Sim

Up till last week we have been getting a good signal from a distant 5G Pole of Wonder, difficult to get a signal but its worked fine, everything on the home network has always worked no issue.

Couple of days ago new Pole 500m away goes live, speeds great no need to hunt for a place for the router to get a signal.

All Great EXCEPT. Since moving to the new pole our Phillips Hue Home Hub with controls access to the lighting in the house can no longer see the internet using the standard settings on the hub. Its just become invisible to the outside world. So cant turn any lights in the house on or off using Alexa etc.

Thats using the standard 3Internet APN.

Switch the router to three.co.uk (CGNAT) and the Phillips Router springs to life and works connects to the internet no problem

Problem is do that and my downloads from Newservers fails as it flags as account sharing due to the CGNAT

Cannot understand why the old 5G and previous 4G towers have worked great. But on this new tower just the one device (Phillips Hue Hub) is 100% invisible unless using the CGNAT phone apn.

Have tried resetting everything manual and DCHP on the hub have tried moving it to the DMZ on the router and setting up port forwarding but nothing.

Any of you have any ideas I can try I am stuck and its annoying having to shift the router back to CGNAT on the three.co.uk apn to switch on the lights!!
 
I've had issues with the Hue hub too, make sure you're got it set with a static IP address (set on both your router and the hub) but turning off dhcp on the hue hub and setting a static IP on both. You may need to re add the Alexa skill.
 
I've had issues with the Hue hub too, make sure you're got it set with a static IP address (set on both your router and the hub) but turning off dhcp on the hue hub and setting a static IP on both. You may need to re add the Alexa skill.

Cheers, yes tried that,

Have an ip set on the hub same on the router, still as soon as the router is on the 3Internet ip it loses the blue light for internet and wont connect
 
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Sorted,

Managed to set the router to ip4v only, but still no luck, so had to hard reset the Phillips Hue Box, this got rid of its IP6 link which seemed to be what was borking everything, Box now showing in router with an IP4v and working, just had to go round and reset all the lights in house and reroom them,.
 
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