Hi everyone. After 10+ years of blind and stupid loyalty I decided to change from Supanet to PlusNet. However I've ran into a few problems and of course waiting to speak to someone from Supanet results in a ridiculously long waiting time.
First off they charged me a £35 Cessation fee, which as I understand is only chargeable if you cancel broadband completely, or switch to a provider who uses a different network. PlusNet and Supanet are both BT Wholesale as far as I can see. Supanet said the fee is for removal of the service from their own equipment or some such drivel. Is this correct?
Lastly they supplied a crappy Kasda router years ago (I'd say 6 years but can't remember). I do remember it stopped working shortly after I got it. Now they want it back or else they want £69 for it. And sure enough I can't find it. Yet from their system they can't tell me when it was supplied. Do I have a leg to stand on regarding this?
First off they charged me a £35 Cessation fee, which as I understand is only chargeable if you cancel broadband completely, or switch to a provider who uses a different network. PlusNet and Supanet are both BT Wholesale as far as I can see. Supanet said the fee is for removal of the service from their own equipment or some such drivel. Is this correct?
Lastly they supplied a crappy Kasda router years ago (I'd say 6 years but can't remember). I do remember it stopped working shortly after I got it. Now they want it back or else they want £69 for it. And sure enough I can't find it. Yet from their system they can't tell me when it was supplied. Do I have a leg to stand on regarding this?