steverob
Regular Member
Get on to Supernots complaints dept straight away. You can then use that date 8 weeks later to get the ADR complaint going. Use their e-mail complaints and then follow up with the letters. There must be loads of us who are all going through the same scenario. They are not nice people.Good morning, I may as well join in on this thread. Used to be with Supanet and also my Dad was with them. I left in 2013 and Dad left them in 2014.
I act on Dad's behalf as he is now 93. I received a text a few weeks ago saying to contact regarding outstanding Supanet debt, non return of router on my Dad's account. Usual story, asked for details from Supanet, told in hands of Debt Collector, spoke to QuickCollect and requested proof of debt etc. Got a copy of the original contract dated 2013.
Got a phone call from QC last night wanting settlement of account. I refused and asked for Deadlock Letter, he refused saying that there wasn't a dispute so I couldn't have a letter. I pushed him again for the Deadlock letter, he refused and said he was going to escalate debt recovery action.
Next steps: write to them asking for Deadlock Letter, copy to ADR and also Ombudsman. Then wait and see what happens