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Supanet

Has anybody else experienced any speed related problems since Supanet 'upgraded' their network this month?

My connection speed has gone from 1mbs to 416kbs overnight and most of the speed test sights I have tried report my speed as around 256kbs :(

I contacted Supanet technical support three times and still they have failed to solve the issues.

I have threatened to cancel my contract with them but they said I will still be required to pay them until my contract ends in November.

Can they actually do this?
 
We haven't heard anything recently, though most of the historic comments about this ISP (since it introduced its new pricing at least) hasn't exactly been positive. They charge very little and claim "Unlimited bandwidth"; indeed the product page doesn't even have point to a fair usage policy, which was previously very restrictive. Put simply, paying so little will usually result in a poor service.

Naturally if you exit the contract before the remaining months have been used up then you could indeed be charged for those. However, this might be worthwhile doing since there are many better ISP choices out there, though few as cheap.
 
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